Fri.May 26, 2023

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Guest Post: How Next-Generation Loyalty Programs Elevate Customer Experiences

ShepHyken

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. She writes about next-generation loyalty programs and how they can enhance customer experience. In an ever-evolving marketplace, traditional loyalty programs are facing increasing challenges in capturing and retaining customer attention.

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Building AI/ML Networks with Cisco Silicon One

Cisco - Contact Center

It’s evident from the amount of news coverage, articles, blogs, and water cooler stories that artificial intelligence (AI) and machine learning (ML) are changing our society in fundamental ways—and th… Read more on Cisco Blogs

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What Is the Difference Between Inbound and Outbound Call Centers?

Avoxi

Discover the key differences between inbound and outbound call centers in this guide.

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Your Guide To All Things Meraki at Cisco Live

Cisco - Contact Center

Unlock more value from Meraki Dashboard By leveraging the power of APIs, you can extend the functionality of the Meraki dashboard — automating tasks, integrating with other services, and creating… Read more on Cisco Blogs

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Beyond Post-Call Surveys: Understanding Voice Of The Customer (VoC) For Contact Centers

MiaRec

If your customers are not responding to post-call surveys, how will you know how they feel about your contact center? Understanding your Voice of the Customer (VoC) is essential to improving contact center operations.

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Solving plumbing problems with remote visual assistance in plumbing management software

ViiBE Blog

Plumbing management software is an essential tool for plumbing companies that want to win the competition by being effective, agile, and fast when it comes to handling customers’ queries. Nowadays, with the vast variety of plumbing services in the market, it becomes more difficult to stand out. Delivering a good service is no longer the only decisive factor in whether the customer will choose it again or not.

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FluentStream Nominated for the Denver Business Journal Small Business Awards 2023

FluentStream

Last week, we attended the Denver Business Journal Small Business Awards, an annual showcase of everything that makes Denver such a thriving and esteemed professional community. They recognize organizations with 1-99 employees that have demonstrated exceptional growth, innovation, and local. Read More The post FluentStream Nominated for the Denver Business Journal Small Business Awards 2023 appeared first on FluentStream.

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Solving plumbing problems with remote visual assistance in plumbing management software

ViiBE Blog

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Plumbing management software is an essential tool for plumbing companies that want to win the competition by being effective, agile, and fast when it comes to handling customers’ queries.

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Kommunicate vs. FreshDesk Messaging – Which One Should You Choose In 2023

kommunicate

Last Updated on May 28, 2023 Customer support automation was a major challenge, but this was before technology stepped in. A plethora of customer support automation software came into the market in the last decade, and customers were spoilt for choice. But what happens when you decide to pitch David against Goliath? Does being in [.] The post Kommunicate vs.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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FluentStream Nominated for the Denver Business Journal Small Business Awards 2023

FluentStream

Last week, we attended the Denver Business Journal Small Business Awards, an annual showcase of everything that makes Denver such a thriving and esteemed professional community. They recognize organizations with 1-99 employees that have demonstrated exceptional growth, innovation, and local. Read More The post FluentStream Nominated for the Denver Business Journal Small Business Awards 2023 appeared first on FluentStream.

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Simplified Data Management: A Step-by-Step Guide to Streamlining Your Business Operations

CSM Magazine

In the current dynamic business landscape, managing data effectively has become a crucial aspect of streamlining operations. With the rapid expansion of information, organizations that leverage efficient data management strategies can quickly turn mountains of data into key insights that drive decision-making and propel growth. This complete guide will explore how businesses can use effective data management to optimize their operations, boost productivity, and increase overall success.

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Chatbot SDK – Discover the Power of Chatbot SDK

kommunicate

Last Updated on May 26, 2023 A Chatbot SDK (Software Development Kit) is a set of tools and resources that developers can use to build and deploy chatbots on various platforms. These kits typically include libraries, APIs, documentation, and sample code. They make it easier for developers to create chatbots that can understand and respond [.] The post Chatbot SDK – Discover the Power of Chatbot SDK appeared first on Kommunicate Blog.

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6 Career Support Resources That Can Help You in Your Job Search

CSM Magazine

Looking for a job can feel frustrating and overwhelming at times. However, there are many resources available that can make a job search easier and help you successfully navigate through this challenging process. Here are six of the best career support resources to help you find your next job. 1. Corporate Websites One of the best ways to find open positions in an organization you’d like to work for is from the company’s website.

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What Does it REALLY Mean to Put CX First?

Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

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The benefits of IoT in customer service

Enghouse Interactive

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The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch

CSM Magazine

The sphere of 3D game art has undergone an extraordinary metamorphosis since its early days, characterized by rudimentary polygonal shapes and low-resolution textures. As technology has advanced at an unprecedented pace, game developers have been empowered to craft increasingly intricate, captivating, and immersive gaming experiences. This evolution has been fueled by a fusion of artistic ingenuity and the adoption of state-of-the-art tools and methodologies, which have expanded the possibilitie

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The Art of Exceptional Customer Service: Building Trust and Loyalty

Zappix

Trust serves as the fundamental cornerstone of a thriving customer-business relationship. When customers place their trust in a company, a plethora of positive outcomes ensue. They are inclined to engage in.

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May 26 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Nashville, TN, United States (Remote) Organization: Luma Health As a Customer Success Manager, you’ll function as the client’s first point of contact as they explore Luma Health’s solutions and offerings. providing tactics and best practises to increase their influence within the system. In order to help customers accept, use, and pick future products based on client strategic aims, you will offer them expert advise.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Open-ended questions: Definition, examples, and tips

delighted

Asking open-ended questions in your survey uncovers in-depth insights from respondents in their own words. While close-ended questions also provide valuable information, asking both question types in your survey gives you the data and context to make larger business decisions, act on immediate solutions, and plan long-term goals. In this post, we’ll explain what open-ended questions are, the difference between closed and open-ended questions (including when to use both), and examples of open-end

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Can You Improve Your Firm’s Approach To Internal Emails?

CSM Magazine

Emails are more complex than most people give them credit for. With internal use for businesses, these firms can’t afford to underestimate or underutilise them. Of course, some people even dread receiving emails from their colleagues. It’s hard to fault them for that in certain circumstances – they can be filled with spam, sent at inconvenient times, and contain dull content to read!

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Create high-quality images with Stable Diffusion models and deploy them cost-efficiently with Amazon SageMaker

AWS Machine Learning

Text-to-image generation is a task in which a machine learning (ML) model generates an image from a textual description. The goal is to generate an image that closely matches the description, capturing the details and nuances of the text. This task is challenging because it requires the model to understand the semantics and syntax of the text and to generate photorealistic images.

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