Fri.May 26, 2023

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Guest Post: How Next-Generation Loyalty Programs Elevate Customer Experiences

ShepHyken

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. She writes about next-generation loyalty programs and how they can enhance customer experience. In an ever-evolving marketplace, traditional loyalty programs are facing increasing challenges in capturing and retaining customer attention.

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Building AI/ML Networks with Cisco Silicon One

Cisco - Contact Center

It’s evident from the amount of news coverage, articles, blogs, and water cooler stories that artificial intelligence (AI) and machine learning (ML) are changing our society in fundamental ways—and th… Read more on Cisco Blogs

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What Is the Difference Between Inbound and Outbound Call Centers?

Avoxi

Discover the key differences between inbound and outbound call centers in this guide.

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Your Guide To All Things Meraki at Cisco Live

Cisco - Contact Center

Unlock more value from Meraki Dashboard By leveraging the power of APIs, you can extend the functionality of the Meraki dashboard — automating tasks, integrating with other services, and creating… Read more on Cisco Blogs

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Beyond Post-Call Surveys: Understanding Voice Of The Customer (VoC) For Contact Centers

MiaRec

If your customers are not responding to post-call surveys, how will you know how they feel about your contact center? Understanding your Voice of the Customer (VoC) is essential to improving contact center operations.

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FluentStream Nominated for the Denver Business Journal Small Business Awards 2023

FluentStream

Last week, we attended the Denver Business Journal Small Business Awards, an annual showcase of everything that makes Denver such a thriving and esteemed professional community. They recognize organizations with 1-99 employees that have demonstrated exceptional growth, innovation, and local. Read More The post FluentStream Nominated for the Denver Business Journal Small Business Awards 2023 appeared first on FluentStream.

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Solving plumbing problems with remote visual assistance in plumbing management software

ViiBE Blog

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Plumbing management software is an essential tool for plumbing companies that want to win the competition by being effective, agile, and fast when it comes to handling customers’ queries.

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Kommunicate vs. FreshDesk Messaging – Which One Should You Choose In 2023

kommunicate

Last Updated on May 28, 2023 Customer support automation was a major challenge, but this was before technology stepped in. A plethora of customer support automation software came into the market in the last decade, and customers were spoilt for choice. But what happens when you decide to pitch David against Goliath? Does being in [.] The post Kommunicate vs.

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FluentStream Nominated for the Denver Business Journal Small Business Awards 2023

FluentStream

Last week, we attended the Denver Business Journal Small Business Awards, an annual showcase of everything that makes Denver such a thriving and esteemed professional community. They recognize organizations with 1-99 employees that have demonstrated exceptional growth, innovation, and local. Read More The post FluentStream Nominated for the Denver Business Journal Small Business Awards 2023 appeared first on FluentStream.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Simplified Data Management: A Step-by-Step Guide to Streamlining Your Business Operations

CSM Magazine

In the current dynamic business landscape, managing data effectively has become a crucial aspect of streamlining operations. With the rapid expansion of information, organizations that leverage efficient data management strategies can quickly turn mountains of data into key insights that drive decision-making and propel growth. This complete guide will explore how businesses can use effective data management to optimize their operations, boost productivity, and increase overall success.

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Chatbot SDK – Discover the Power of Chatbot SDK

kommunicate

Last Updated on May 26, 2023 A Chatbot SDK (Software Development Kit) is a set of tools and resources that developers can use to build and deploy chatbots on various platforms. These kits typically include libraries, APIs, documentation, and sample code. They make it easier for developers to create chatbots that can understand and respond [.] The post Chatbot SDK – Discover the Power of Chatbot SDK appeared first on Kommunicate Blog.

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6 Career Support Resources That Can Help You in Your Job Search

CSM Magazine

Looking for a job can feel frustrating and overwhelming at times. However, there are many resources available that can make a job search easier and help you successfully navigate through this challenging process. Here are six of the best career support resources to help you find your next job. 1. Corporate Websites One of the best ways to find open positions in an organization you’d like to work for is from the company’s website.

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The Art of Exceptional Customer Service: Building Trust and Loyalty

Zappix

Trust serves as the fundamental cornerstone of a thriving customer-business relationship. When customers place their trust in a company, a plethora of positive outcomes ensue. They are inclined to engage in.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch

CSM Magazine

The sphere of 3D game art has undergone an extraordinary metamorphosis since its early days, characterized by rudimentary polygonal shapes and low-resolution textures. As technology has advanced at an unprecedented pace, game developers have been empowered to craft increasingly intricate, captivating, and immersive gaming experiences. This evolution has been fueled by a fusion of artistic ingenuity and the adoption of state-of-the-art tools and methodologies, which have expanded the possibilitie

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The benefits of IoT in customer service

Enghouse Interactive

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May 26 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Nashville, TN, United States (Remote) Organization: Luma Health As a Customer Success Manager, you’ll function as the client’s first point of contact as they explore Luma Health’s solutions and offerings. providing tactics and best practises to increase their influence within the system. In order to help customers accept, use, and pick future products based on client strategic aims, you will offer them expert advise.

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Open-ended questions: Definition, examples, and tips

delighted

Asking open-ended questions in your survey uncovers in-depth insights from respondents in their own words. While close-ended questions also provide valuable information, asking both question types in your survey gives you the data and context to make larger business decisions, act on immediate solutions, and plan long-term goals. In this post, we’ll explain what open-ended questions are, the difference between closed and open-ended questions (including when to use both), and examples of open-end

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Contact Center Dialers Demystified

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

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Can You Improve Your Firm’s Approach To Internal Emails?

CSM Magazine

Emails are more complex than most people give them credit for. With internal use for businesses, these firms can’t afford to underestimate or underutilise them. Of course, some people even dread receiving emails from their colleagues. It’s hard to fault them for that in certain circumstances – they can be filled with spam, sent at inconvenient times, and contain dull content to read!

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Create high-quality images with Stable Diffusion models and deploy them cost-efficiently with Amazon SageMaker

AWS Machine Learning

Text-to-image generation is a task in which a machine learning (ML) model generates an image from a textual description. The goal is to generate an image that closely matches the description, capturing the details and nuances of the text. This task is challenging because it requires the model to understand the semantics and syntax of the text and to generate photorealistic images.

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