ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. She writes about next-generation loyalty programs and how they can enhance customer experience. In an ever-evolving marketplace, traditional loyalty programs are facing increasing challenges in capturing and retaining customer attention.

Gamification 156

Gamification Customer Experience Customer centricity Personalization 156

Cisco - Contact Center

MAY 26, 2023

It’s evident from the amount of news coverage, articles, blogs, and water cooler stories that artificial intelligence (AI) and machine learning (ML) are changing our society in fundamental ways—and th… Read more on Cisco Blogs

98

98

MiaRec

MAY 26, 2023

If your customers are not responding to post-call surveys, how will you know how they feel about your contact center? Understanding your Voice of the Customer (VoC) is essential to improving contact center operations.

Contact Center 97

Contact Center Surveys 97

Cisco - Contact Center

MAY 26, 2023

Unlock more value from Meraki Dashboard By leveraging the power of APIs, you can extend the functionality of the Meraki dashboard — automating tasks, integrating with other services, and creating… Read more on Cisco Blogs

APIs 98

APIs 98

Advertisement

This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

Avoxi

MAY 26, 2023

Discover the key differences between inbound and outbound call centers in this guide.

Call Center 118

Call Center Contact Center 118

ViiBE Blog

MAY 26, 2023

Plumbing management software is an essential tool for plumbing companies that want to win the competition by being effective, agile, and fast when it comes to handling customers’ queries. Nowadays, with the vast variety of plumbing services in the market, it becomes more difficult to stand out. Delivering a good service is no longer the only decisive factor in whether the customer will choose it again or not.

Management 52

Management Consulting Consulting Marketing 52

FluentStream

MAY 26, 2023

Last week, we attended the Denver Business Journal Small Business Awards, an annual showcase of everything that makes Denver such a thriving and esteemed professional community. They recognize organizations with 1-99 employees that have demonstrated exceptional growth, innovation, and local. Read More The post FluentStream Nominated for the Denver Business Journal Small Business Awards 2023 appeared first on FluentStream.

52

52

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Plumbing management software is an essential tool for plumbing companies that want to win the competition by being effective, agile, and fast when it comes to handling customers’ queries.

Management 52

Management B2B Technology Marketing 52

kommunicate

MAY 26, 2023

Last Updated on May 28, 2023 Customer support automation was a major challenge, but this was before technology stepped in. A plethora of customer support automation software came into the market in the last decade, and customers were spoilt for choice. But what happens when you decide to pitch David against Goliath? Does being in [.] The post Kommunicate vs.

Customer Support 52

Customer Support Marketing Technology 52

Advertisement

CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

FluentStream

MAY 26, 2023

Last week, we attended the Denver Business Journal Small Business Awards, an annual showcase of everything that makes Denver such a thriving and esteemed professional community. They recognize organizations with 1-99 employees that have demonstrated exceptional growth, innovation, and local. Read More The post FluentStream Nominated for the Denver Business Journal Small Business Awards 2023 appeared first on FluentStream.

52

52

CSM Magazine

MAY 26, 2023

In the current dynamic business landscape, managing data effectively has become a crucial aspect of streamlining operations. With the rapid expansion of information, organizations that leverage efficient data management strategies can quickly turn mountains of data into key insights that drive decision-making and propel growth. This complete guide will explore how businesses can use effective data management to optimize their operations, boost productivity, and increase overall success.

Management 52

Management Government CRM Benchmark 52

kommunicate

MAY 26, 2023

Last Updated on May 26, 2023 A Chatbot SDK (Software Development Kit) is a set of tools and resources that developers can use to build and deploy chatbots on various platforms. These kits typically include libraries, APIs, documentation, and sample code. They make it easier for developers to create chatbots that can understand and respond [.] The post Chatbot SDK – Discover the Power of Chatbot SDK appeared first on Kommunicate Blog.

Chatbots 52

Chatbots APIs 52

CSM Magazine

MAY 26, 2023

Looking for a job can feel frustrating and overwhelming at times. However, there are many resources available that can make a job search easier and help you successfully navigate through this challenging process. Here are six of the best career support resources to help you find your next job. 1. Corporate Websites One of the best ways to find open positions in an organization you’d like to work for is from the company’s website.

Education 52

Education Construction Engineering Accountability 52

Advertisement

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Zappix

MAY 26, 2023

Trust serves as the fundamental cornerstone of a thriving customer-business relationship. When customers place their trust in a company, a plethora of positive outcomes ensue. They are inclined to engage in.

Customer Service 40

Customer Service 40

CSM Magazine

MAY 26, 2023

The sphere of 3D game art has undergone an extraordinary metamorphosis since its early days, characterized by rudimentary polygonal shapes and low-resolution textures. As technology has advanced at an unprecedented pace, game developers have been empowered to craft increasingly intricate, captivating, and immersive gaming experiences. This evolution has been fueled by a fusion of artistic ingenuity and the adoption of state-of-the-art tools and methodologies, which have expanded the possibilitie

Technology 52

Technology outsourcing Accountability Personalization 52

Enghouse Interactive

MAY 26, 2023

Customer Service 81

Customer Service Customer Experience 81

SmartKarrot

MAY 26, 2023

Role: Customer Success Manager Location: Nashville, TN, United States (Remote) Organization: Luma Health As a Customer Success Manager, you’ll function as the client’s first point of contact as they explore Luma Health’s solutions and offerings. providing tactics and best practises to increase their influence within the system. In order to help customers accept, use, and pick future products based on client strategic aims, you will offer them expert advise.

Metrics 19

Metrics Accountability Enterprise Management 19

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

delighted

MAY 26, 2023

Asking open-ended questions in your survey uncovers in-depth insights from respondents in their own words. While close-ended questions also provide valuable information, asking both question types in your survey gives you the data and context to make larger business decisions, act on immediate solutions, and plan long-term goals. In this post, we’ll explain what open-ended questions are, the difference between closed and open-ended questions (including when to use both), and examples of open-end

Surveys 90

Surveys Feedback Best practices Marketing 90

CSM Magazine

MAY 26, 2023

Emails are more complex than most people give them credit for. With internal use for businesses, these firms can’t afford to underestimate or underutilise them. Of course, some people even dread receiving emails from their colleagues. It’s hard to fault them for that in certain circumstances – they can be filled with spam, sent at inconvenient times, and contain dull content to read!

Management 52

Management 52

AWS Machine Learning

MAY 26, 2023

Text-to-image generation is a task in which a machine learning (ML) model generates an image from a textual description. The goal is to generate an image that closely matches the description, capturing the details and nuances of the text. This task is challenging because it requires the model to understand the semantics and syntax of the text and to generate photorealistic images.

APIs 78

APIs Scripts Engineering Best practices 78