Playvox
JANUARY 30, 2024
According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. Implemented correctly, gamification can increase motivation and engagement. Why Gamification?
Aspect
JANUARY 17, 2020
According to recent data from Talent LMS, 88% of those surveyed say gamification in the software they use at work makes them happier employees. In fact, a study by CITO Research found that implementing gamification can result in significant improvements. As it turns out, I’m not alone. Some organizations are getting on board.
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CSM Magazine
APRIL 15, 2021
When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook.
Playvox
DECEMBER 21, 2022
Managers and agents in our survey weren’t on the same page when it comes to training, with managers favoring instructor-led training and agents preferring to work with another CSR to learn the ropes of handling customer interactions. Related eBook: 9 Contact Center Metrics Essential for Success. Motivation.
Playvox
AUGUST 15, 2022
In its own survey of 700 contact centers, IT research firm Metrigy found the success of remote work has surprised customer experience leaders. Training was cited by remote agents surveyed for the research as a key success factor, but it must be well-designed and delivered effectively.
Noble Systems
JANUARY 30, 2019
After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative.
Vonage
OCTOBER 22, 2015
John also suggests integrating a customer survey into the CRM system, so that it’s launched immediately after the transaction has closed. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Video and vines. Image by Pixabay.
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