Playvox

JANUARY 30, 2024

According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. Implemented correctly, gamification can increase motivation and engagement. Why Gamification?

Gamification 79

Gamification Contact Center Coaching Quality management 79

Playvox

OCTOBER 12, 2022

Creative team building and sharing are also important, according to the customer service agents surveyed. The good news is that recruiting for virtual contact center agents means you don’t have to restrict your search to local candidates, which improves access to better-qualified people. Train Well. Download your copy here.

Best practices 76

Best practices Contact Center Management contact center solutions 76

Serenova

APRIL 9, 2019

In fact, the second annual Aspect Agent Experience Index survey revealed 45% of Generation Z and Millennials say they plan to resign from their current job, creating huge potential financial exposure for most contact centers since this is often their single largest expense. Download the eBook.

Contact Center 40

Contact Center contact center workforce Gamification Feedback 40

Playvox

JUNE 22, 2023

Customer Satisfaction (CSAT) Perhaps the most common of CX metrics, CSAT is often in the form of a customer survey on a four- or five-point scale that indicates how satisfied a customer or group of customers is with a specific product, transaction, or interaction with a company and its service level.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52