SharpenCX

JUNE 23, 2021

Your Step-By-Step Guide to Building Better Customer Experience Strategies Use data you already have to build actionable strategies for a better customer experience Get the eBook. Call Quality. Call center KPIs give insight into your agents’ interactions with customers. You can also call these one-touch cases.

Contact Center 101

Contact Center Abandon rate Management Metrics 101

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Missed phone calls.

Call Center 52

Call Center Metrics Abandon rate Management 52

Cisco - Contact Center

AUGUST 18, 2020

Workforce Optimization Analytics integrates speech, desktop, and text analytics into a single, unified analytics tool, providing supervisors with data-driven insights and vital metrics about the voice of their customers. To learn more about Webex Contact Center, read our ebook. We’d love to hear what you think.

Contact Center 118

Contact Center contact center solutions Analytics Entertainment 118

Noble Systems

JUNE 2, 2020

Increase Productivity & Efficiency – Get customers to the right agent quickly and equip agents with the tools they need to solve customer issues swiftly and accurately. First call resolution, time on hold, minimal transfers, agent knowledge, etc. Read our ebook: Buyer’s Guide To Contact Center Technology.

Call Center 80

Call Center Management Contact Center First call resolution 80

JustCall

APRIL 4, 2023

One of the most important aspects of this is an inbound call center, where customers reach out for information, support, or to make a purchase. However, a call center is only as effective as its sales techniques and training. You can create a rich repository of blog posts, ebooks, webinars, and other forms of educational material.

Call Center 52

Call Center Sales Inbound sales Upselling 52

Mindtouch

AUGUST 21, 2019

Accordingly, knowledge management—and specifically knowledge management tools—has emerged as a major organizational priority. Evaluating knowledge management tools. It is distinct from knowledge management tools such as a knowledge base or a more comprehensive knowledge management platform. Others require third-party tools.

Management 88

Management Self service Chief Customer Officer Chatbots 88

SharpenCX

MARCH 5, 2020

Instead, use omnichannel contact center tools to make your current agents ever-present for your customers. Even better, with omnichannel tools, agents can switch between channels during interactions to meet the needs of your customers. different tools, have 23 interactions with their peers, and handle 130.5 Get the ebook.

Best practices 67

Best practices Contact Center Airlines Benchmark 67