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Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center

Cisco - Contact Center

This empowers contact centers to forecast for the unexpected easily and accurately, proactively analyze and adjust for daily realities, and make smarter decisions to manage critical business resources to optimize service levels. To learn more about Webex Contact Center, read our ebook. We’d love to hear what you think.

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Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

ViiBE Blog

As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance. As a result, they are able to increase first call resolution rates, enhance customer satisfaction, and reduce the number of experts deployed on-site.