eBook, First call resolution, Time management and Tools

Remarkable Inbound Call Center Sales Techniques and Training

JustCall

APRIL 4, 2023

One of the most important aspects of this is an inbound call center, where customers reach out for information, support, or to make a purchase. However, a call center is only as effective as its sales techniques and training. You can create a rich repository of blog posts, ebooks, webinars, and other forms of educational material.

Call Center

Call Center Sales Inbound sales Upselling

The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents

SharpenCX

MARCH 10, 2020

You’re praised for your low Average Handle Time, high First Call Resolution, and outstanding CSAT Scores. And after a year of dedication, you’re promoted to manager of your call center. But this time… you take on a new role without any training. Time Management and Efficiency.

Call Center

Call Center Management Coaching Metrics

Customer Contact Central

Remarkable Inbound Call Center Sales Techniques and Training

The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents

Webinars

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