aircall

JULY 7, 2021

Call center analytics collects information from all your customer interactions, analyzes it, and turns it into actionable insights. 6 Types of Call Center Analytics. Call center text analytics are essential for companies today because they can be a complementary tool for social listening. Predictive Analytics.

Call Center 62

Call Center Analytics Self service Sales 62

Noble Systems

JUNE 2, 2020

Increase Productivity & Efficiency – Get customers to the right agent quickly and equip agents with the tools they need to solve customer issues swiftly and accurately. Reduce Costs – Self-service options and more efficient workflows can get customer issues solved in less time and with fewer agents required.

Call Center 80

Call Center Management Contact Center First call resolution 80

Mindtouch

AUGUST 21, 2019

Accordingly, knowledge management—and specifically knowledge management tools—has emerged as a major organizational priority. Evaluating knowledge management tools. It is distinct from knowledge management tools such as a knowledge base or a more comprehensive knowledge management platform. Others require third-party tools.

Management 88

Management Self service Chief Customer Officer Chatbots 88

Pointillist

JULY 25, 2018

Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Customer Effort Score(CES). Handpicked related content: How to measure customer experience beyond NPS ]. Operational Metrics: First Call Resolution (FCR). Churn Rate.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Depending on the level of customization, 3rd party APIs can be used to integrate your data in anywhere from a few days to a week or two. Pointillist Web Tag and Mobile SDK: Pointillist’s journey tracking tools can be readily instrumented on your website and in mobile apps for any platform.

Analytics 43

Analytics Metrics Government Journey mapping 43