Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Offering customized upsells geared toward customer needs and product usage patterns.

B2B 83

B2B SaaS Education Brand ambassadors 83

JustCall

MAY 5, 2022

Ideally, your sales and customer support reps need real-time assistance. Agent Assist is a part of conversation intelligence that uses artificial intelligence and machine learning technologies to provide suggestions to sales and support reps during live conversations with a prospect or customer. Used by sales teams.

Sales 52

Sales First call resolution Average Handle Time CRM 52

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Which Platform Fits Your Needs?

Feedback 83

Feedback Consulting Consulting Enterprise 83

Tethr

AUGUST 27, 2020

Here are four ways AI can enhance your VoC programs: Effectively work through sales strategies. Are you curious about how upsells, cross-sells, promotions and campaigns are impacting customer loyalty? Inside every channel, instances of customer effort, frustration, confusion and feedback are prevalent. If not, you should be.

Enterprise 118

Enterprise Customer effort Upselling Call Center 118

JivoChat

APRIL 8, 2021

Customer engagement tools are software solutions that facilitate ongoing two-way interactions between companies and customers, which enable companies to gather feedback and insights from the target market and allow customers a means of communicating their needs and interests. Shorter Sales Cycles. What Are Customer Engagement Tools?

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Totango

APRIL 2, 2019

Gather feedback. This is also a good time to add upsells to accounts that have high customer health scores. Health scores indicate which customers may be receptive to cross-sell or upsell offers and which ones might require extra attention from your success team. Gather Feedback. Customize notifications and health scores.

Journey mapping 105

Journey mapping Upselling Accountability Feedback 105

Tethr

JULY 29, 2020

Inside every channel, instances of customer effort, frustration, confusion and feedback are prevalent. Your customers have already provided all of the insights you need and have given you feedback along their journey—you just have to learn to extract it. Arm them with the best and watch sales go up. Request a demo today.

Brand ambassadors 66

Brand ambassadors Upselling Advertising Sales 66

ProProfs Blog

DECEMBER 16, 2020

But when it comes to the holiday season, live chat turns out to be a lucrative option even for sales team as it helps them to: Capture market qualified leads in real-time. Initiate a chat that helps sales and support teams understand customer intent better. Close a sale while having a conversation with the customer.

Management 147

Management Chatbots Sales Upselling 147

ProProfs Blog

AUGUST 14, 2020

More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales. To know what your prospective buyers really think, you need a tool that helps you capture their feedback efficiently. Improves sales. Book a Demo.

Analytics 174

Analytics B2B Education Feedback 174

Totango

JANUARY 30, 2020

One way of looking at it is that Account Managers operate reactively often within a sales environment and with a focus on renewal and expansion, while Customer Success Managers (CSMs) pay close attention to customer behavior and health. As a broad customer success vs account management distinction, these engagements occur in different ways.

Accountability 71

Accountability Management Upselling Enterprise 71

ClientSuccess

FEBRUARY 8, 2023

Customer lifetime value : measuring the total lifetime contract value of a customer, including upsells, renewals, and expansions, is what keeps the value of your business trending upward over time. Outcomes : during the sales cycle, customers will outline specific goals they are trying to achieve with your solution.

Metrics 75

Metrics Upselling B2B SaaS 75

Totango

JANUARY 30, 2020

One way of looking at it is that Account Managers operate reactively often within a sales environment and with a focus on renewal and expansion, while Customer Success Managers (CSMs) pay close attention to customer behavior and health. As a broad customer success vs account management distinction, these engagements occur in different ways.

Accountability 63

Accountability Management Upselling Enterprise 63

Totango

MAY 3, 2019

Plus, current customers are more likely to make major purchases or upsells. It’s the best way to deliver on sales promises and meet high customer expectations. Record customer feedback and make sure management reviews it, as feedback provides invaluable data that can help you identify bottlenecks along the customer journey.

Enterprise 79

Enterprise Upselling Feedback Advertising 79

Totango

JUNE 11, 2019

From the moment the sale is complete, you need to monitor your customer’s progress with your product or service. Build value from the moment a customer makes a sale by identifying the value a customer is looking for and helping them achieve it. And listen to feedback, as a customer’s goals can always evolve.

Customer centricity 91

Customer centricity Best practices Upselling Feedback 91

GetFeedback

JUNE 13, 2019

In addition to providing a flexible customer feedback solution, GetFeedback now offers Flow Templates. A Sales Representative completes a survey while he asks a prospect qualifying questions over the phone. Field Sales Partner Interview. Field Sales Partner Interview. That’s where GetFeedback comes in.

Surveys 68

Surveys Consulting Consulting Upselling 68

ClientSuccess

JUNE 17, 2019

Whether that revenue comes from an upsell, cross-sell, expansion, or something else, it’s still new revenue attributed to the customer. While some organizations have CSMs handle the entire upsell process, others bring in sales team members to help facilitate negotiating and contracts.

Accountability 42

Accountability Upselling SaaS Feedback 42

Totango

JULY 16, 2019

Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. By monitoring their interactions with the product and listening to their feedback, you can produce more effective and productive solutions.

Upselling 68

Upselling Enterprise Metrics SaaS 68

AskNicely

JUNE 6, 2018

The industry historically makes its sales based on consumer fear, uncertainty, and doubt. A membership-based inclusive approach to car care where customers are treated more like VIP guests and less like potential upsell targets. Love your feedback! BOOK A DEMO. And doing awesome things is energizing!

Upselling 60

Upselling Customer centricity Feedback Sales 60

Totango

APRIL 5, 2019

This could mean giving more attention to accounts that are in danger of churning or it could mean finding opportunities for upsells based on high usage rates. In the customer-centered approach to business , enterprises are no longer defined by sales and renewals. Gross upsell. Let’s take a closer look at each metric.

Metrics 73

Metrics Upselling Accountability Enterprise 73

Totango

JANUARY 29, 2021

Successful customers become more likely to make cross-sell and upsell purchases. Keep your playbooks current through monitoring and feedback. Initiate handover from sales to customer success team and gather relevant data. Keep Your Playbooks Current through Measuring Impact and Feedback.

Best practices 80

Best practices Benchmark Upselling Accountability 80

Customer Service Life

APRIL 27, 2018

While it’s fun fun to see what’s new, it can be a challenge to find the time in our busy schedules to attend a lot of demos. Chattermill is a system that allows you to pull customer feedback from NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) surveys into one place. Chattermill.

Contact Center 68

Contact Center Upselling CRM Feedback 68

Totango

AUGUST 27, 2019

You can develop a profile of your higher-tier customers to make it easier for the sales team to find new customers who share the same characteristics. On the other end of the spectrum, you can offer lower-tier customers upsells to grow their CLV. Listen to Customers. Customers should always feel heard and supported.

Upselling 61

Upselling Education Best practices Customer centricity 61

Totango

FEBRUARY 6, 2020

Every touchpoint along the customer journey—from the initial sales event to support tickets, product usage metrics, and customer feedback —generates unique data. For example, during the sales to customer success handover , it is critical that both teams communicate efficiently to provide a seamless customer experience. .

Enterprise 62

Enterprise Customer centricity Metrics Upselling 62

Totango

OCTOBER 1, 2019

Because the customer journey is not linear, your customers may be split between your sales and customer success team. For example, your customer needs to onboard two new employees while simultaneously working through an upsell with your sales team. Seek Voice of Customer feedback after resolution.

Enterprise 81

Enterprise Metrics Benchmark Upselling 81

Totango

JULY 16, 2019

Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. By monitoring their interactions with the product and listening to their feedback, you can produce more effective and productive solutions.

Upselling 48

Upselling Enterprise Metrics SaaS 48

Totango

JULY 11, 2019

In their wake, they leave an absence that your marketing and sales teams must spend time and money to fill. To learn how much you’re spending, add up all of your sales and marketing expenses and divide that amount by the number of new customers won. Request a demo or explore Spark t o learn more. .

Customer retention 63

Customer retention Advertising Upselling Feedback 63

Totango

JUNE 20, 2019

After the promise of the sale and the onboarding stage, the adoption phase is when your customer begins to integrate your product into their daily workflow. Start a Customer Feedback Program: Voice of Customer information can provide context to the raw adoption numbers your customer success platform captures.

Metrics 85

Metrics Upselling Feedback Accountability 85

ChurnZero

APRIL 26, 2019

Look beyond the typical CS metrics (such as renewals or upsells) and be ready to answer questions around ramp-up times and training delivery methods. Tip 2: Introduce Your Product Early (Demo, Demo, Demo!). Likewise, consider having your new CSM sit in on demos.

Coaching 58

Coaching Metrics Upselling SaaS 58

Totango

JULY 11, 2019

In their wake, they leave an absence that your marketing and sales teams must spend time and money to fill. To learn how much you’re spending, add up all of your sales and marketing expenses and divide that amount by the number of new customers won. Request a demo or explore Spark t o learn more. .

Customer retention 61

Customer retention Advertising Upselling Feedback 61

ChurnZero

JULY 19, 2022

The latter will tell you if your basic or premium products generate more sales. You can then determine whether you should invest more effort into upselling certain product features before or during the free trial period. You still need to nurture and nudge them through your sales funnel. New users lack that same familiarity.

SaaS 52

SaaS Feedback Personalization Upselling 52

ClientSuccess

NOVEMBER 21, 2017

We’ve all been there: A customer relationship is going well and there are no obvious problems or red flags in sight, yet when it comes time for a ‘serious talk,’ such as a renewal conversation or upsell demo, there is suddenly radio silence on the customer’s end. Multiple Ways a CSM Can Bring a Customer Back. Do your research.

Upselling 50

Upselling Metrics SaaS Best practices 50

SmartKarrot

JUNE 1, 2023

Represent the customer’s voice to provide insight and feedback into key product and marketing processes through high touch relationships. To inform consumers about the capabilities, functionality, and best practises of our cloud-based software, do online product demos. Boost the growth and retention of your most valuable clients.

Technical Support 19

Technical Support Upselling Feedback Sales 19

Totango

MARCH 24, 2020

The resulting subscription and SaaS supplier models spread customer lifetime value across repeated cycles of renewal and upsell and give customers the power to walk away if they’re not satisfied. What you do in the immediate aftermath of the sales event can mean the difference between a life-long customer or a churn casualty.

B2B 59

B2B Management Upselling SaaS 59

Amity

DECEMBER 12, 2016

Catching customer feedback and pain points early on gives you a chance to prevent problems before they explode or paint your company in a negative light. Increasing Upsell Opportunities. At the end of the day, your boss measures your success at customer management by the renewals and upsells you generate for the product.

Upselling 84

Upselling Entertainment Personalization Education 84

Totango

MAY 14, 2019

Customers who are “highly satisfied” are more likely to renew, upsell, or even spread positive feedback about your brand on social media or via word of mouth. This metric will tell you about the effectiveness of your marketing and sales campaigns and provide a better picture of who your customers are. . Support Tickets.

Metrics 93

Metrics Surveys Upselling Advertising 93

SmartKarrot

JANUARY 12, 2022

Partner with sales leadership to bring additive value to the sales process and help position our customer success motion as a differentiator. Provide actionable feedback to people on the team to help them grow and manage customers more effectively. Gain a deep understanding of the product and provide customer demos.

Upselling 19

Upselling Accountability Coaching Feedback 19

Quiq

NOVEMBER 9, 2021

Streamlined selling: Chatbots can promote and upsell products based on consumer queries. Using this approach, retailers automate responses to consumer questions, which can include everything from product questions and sales to order problems. Cross-Sell and Upsell. Share Product Updates. Obtain Post-Survey Responses.

Chatbots 52

Chatbots Upselling Abandon rate Surveys 52