Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

JANUARY 26, 2024

Many AWS customers align to industry standard frameworks, such as the NIST Cybersecurity Framework. Also consider using Amazon Security Lake to automatically centralize security data from AWS environments, SaaS providers, on premises, and cloud sources into a purpose-built data lake stored in your account.

Best practices 122

Best practices Government Engineering Accountability 122

REVE Chat Blog

MARCH 11, 2020

The below chart shows why live chat is a popular channel and considered to be the perfect add on to enhance the business – customer communication. . Live chat statistics: Customer Support . Customer support and business success are interdependent. Key Customer Support Statistics.

Chatbots 64

Chatbots Real estate Sales Finance 64

Lumoa

FEBRUARY 9, 2023

Customer churn is the opposite of retention. Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. It involves analyzing customer data such as customer feedback surveys, customer reviews, customer support inquiries, and more.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Lumoa

MARCH 20, 2018

Churn Customer churn happens when a customer/subscriber stops doing business with a company. Customer churn is the opposite of retention. Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. So why should you care?

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

AWS Machine Learning

NOVEMBER 22, 2023

Get hints and tips for getting started fast, and see example reference architectures for common use cases built with AWS AI and ML such as self-service customer support, text analysis, report generation, post-call analysis, and forecasting trends. Reserve your seat now! You must bring your laptop to participate. Reserve your seat now!

Engineering 110

Engineering Best practices APIs Government 110

Lumoa

MARCH 20, 2018

Churn Customer churn happens when a customer/subscriber stops doing business with a company. Customer churn is the opposite of retention. Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. So why should you care?

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64