ShepHyken

APRIL 24, 2020

This week we feature an article by Paul Selby, a product marketing director for ServiceNow Customer Service Management. He shares tips and examples of how both companies and customers can adapt during a worldwide crisis, such as the COVID-19 pandemic. customers and? Now is the time to double down on self-service.

Customer Service 189

Customer Service Airlines Self service Entertainment 189

24-7 InTouch

JANUARY 26, 2021

With a huge influx of people across the globe staying at home more, new gamers have taken up the activity as a source of entertainment to fill their time. . With sales in this market projected to soar again in 2021, the need for quality customer service has also increased. .

Customer Service 52

Customer Service Entertainment Technical Support Customer Support 52

Global Response

JANUARY 9, 2023

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. In fact, up to 80% of B2B purchase decisions are impacted by a buyer’s experience with the B2B customer service, so it’s an essential quality of your brand or company to consider.

B2B 62

B2B B2C Customer Service Self service 62

TechSee

JANUARY 30, 2018

It’s a beautiful day in 2030 and I’m relaxing with my entertainment system. Imagine that a company has several thousands of customer service agents, and that each of them captures 2-3 images during every technical support call, tagging each image with the device model and specific technical issue.

Technical Support 116

Technical Support Entertainment Enterprise Customer Service 116

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

TechSee

JUNE 12, 2018

Brands can also incorporate entertaining activities to engage the customer. In addition, AR-based self-service support has proven itself in a wide range of smart home applications. Technical support.

Customer Experience 152

Customer Experience Technical Support Self service Entertainment 152

Anexa BPO

JULY 7, 2022

Much the same as the in-person model, a virtual event needs to be uniquely designed, with strong elements of excitement, education, and entertainment, depending on its focus. These talented professionals bring experience and expertise to a wide range of business areas like marketing, sales, promotion, technical support, and customer service.

outsourcing 52

outsourcing Entertainment Technical Support Education 52