call center solutions Customer Service Entertainment Technical Support 
TechSee
JANUARY 30, 2018
It’s a beautiful day in 2030 and I’m relaxing with my entertainment system. Imagine that a company has several thousands of customer service agents, and that each of them captures 2-3 images during every technical support call, tagging each image with the device model and specific technical issue.
Callminer
AUGUST 1, 2017
“One of the most important aspects of a call center is that phone traffic flows correctly…”. Nothing slows down the efficiency of a call center more than poor call traffic distribution. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people.
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