ShepHyken

APRIL 24, 2020

This week we feature an article by Paul Selby, a product marketing director for ServiceNow Customer Service Management. He shares tips and examples of how both companies and customers can adapt during a worldwide crisis, such as the COVID-19 pandemic. During this challenging time, we must adjust our behaviors both as?

Customer Service 189

Customer Service Airlines Self service Entertainment 189

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Average handling times (AHT) increase. Customer service diminishes. “One of the most important aspects of a call center is that phone traffic flows correctly…”. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334