Toister Performance Solutions

OCTOBER 30, 2018

Here's a quick story that illustrates the challenge with this definition: A technical support rep, let's call him Scott, was empowered to take as long as necessary to help a customer solve an issue. Yet there wasn't a good way for Janet to document this best practice or share her innovation with Scott.

Technical Support 98

Technical Support Advertising Customer centricity Best practices 98

Global Response

JANUARY 31, 2023

In this guide, you’ll find a complete definition of customer service, as well as expert strategies to improve your customer service process. Customer Service Defined Customer service may seem straightforward, but it’s a complex and multi-faceted process. What does this look like?

Customer Service 62

Customer Service outsourcing Construction Technical Support 62

Inbenta

MAY 7, 2021

This plan should be customer-centric, and one thing to consider is your customers needs. What are your customers’ needs? There are a lot of questions to answer when creating your new strategy, including: What do your customers need and expect from your team? Don’t forget about your remote workers. Flexibility.

Customer Service 116

Customer Service Interactive Voice Response voip Multichannel 116

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Once the issue is identified, the agent can visually guide the customer through the steps, leading to better customer experience and higher resolution rate.

Call flow 141

Call flow Technical Support Sales APIs 141

Netomi

JANUARY 5, 2022

That’s why we feel compelled to introduce our readers to a larger scope of people who inspire a world of excellent customer experience and thought leadership. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Barry Dalton. Bob Thompson.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

RichCall

SEPTEMBER 13, 2017

The contact centre will support this by providing hints, tips, education and technical support. In addition, the contact centre will also become a powerful resource for finding out what customers think of companies, and for capturing sentiments, feedback, needs and wants. Colin Taylor. Teresa Cottam.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Pointillist

AUGUST 18, 2021

This is not about documenting stuff for the sake of documenting it. This is not about documenting a Bible of journeys. Part of the story, I’d love to say, is the fact that we’re not looking at the measures and the changes in customer behavior that we’re after, where you can actually tie results to that.

Education 40

Education Metrics Marketing Journey mapping 40