Vcaretec

JUNE 6, 2022

There are also other major ROI benefits to an outsourced customer care center for firms in an array of industries, from Retail & E-Commerce, to Healthcare, to Financial Services, to Wireless & Telecommunications. Are you assessing the ROI of your call center and customer care solution?

Customer Care 85

Customer Care Wireless Telecommunications outsourcing 85

Vcaretec

JUNE 6, 2022

We’re about to break down the six biggest myths in outsourced customer service for you. These are myths that have been propagated for decades - you’ve likely heard many of them before - and they apply to all industries, from Retail & Ecommerce, to Wireless & Telecommunications, to Health Care.

outsourcing 95

outsourcing Customer Service Customer Care Wireless 95

CX Global Media

JULY 12, 2019

Bill White Executive Director – Customer Care, ???Stuller, In this session, I’ll talk through the journey my team took to reinvent this stalwart metric. Bill’s current assignment is heading up the Customer Care team for the leading US manufacturer of fine jewelry, Stuller. Stuller, Inc.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

PeopleMetrics

JANUARY 12, 2015

Step 2: Choose your metrics. So, once you know what you want to achieve, you need to settle on a short list of metrics you can track to determine progress. So every quarter, leaders cross-reference customer feedback data with churn levels. The more specific the target, the clearer the actions required to hit the bullseye.

Customer Experience 130

Customer Experience Customer centricity Wireless B2B 130

Pointillist

SEPTEMBER 28, 2021

To inform your contact center optimization strategies and tactics, it’s crucial to know the goal each customer is seeking to achieve and the impact of their unique journey on CX metrics and business objectives. Why Customer Journeys are the Key to Contact Center Optimization. Which behaviors impact key metrics?

Contact Center 40

Contact Center Self service Metrics Analytics 40

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. In the large enterprise they are now coming up with a person who has the title of Chief Customer Care Officer, or Chief Experience Officer.

Average Handle Time 42

Average Handle Time Chief Customer Officer Wireless Enterprise 42

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. In the large enterprise they are now coming up with a person who has the title of Chief Customer Care Officer, or Chief Experience Officer.

Average Handle Time 40

Average Handle Time Chief Customer Officer Wireless Enterprise 40