Remove Customer Care Remove Examples Remove Surveys Remove White Paper
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4 Insightful Contact Center Reports You Should Be Reading

Fonolo

For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. See also Survey Data Shows Call-Back Popularity Growing. Our favorite chart: Customer Service Index Report. Compare, for example with State of Customer Care report we covered here.

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Bad News Does NOT Get Better With Age – Transparency & Customer Onboarding Are Critical, And All Too Often Poorly Performed

Connecting the Dots

There are four rules to remember for successful customer onboarding: Bad news does not get better with age; Assume customers DO NOT read any of the fine print; Just-In-Time education is much more effective than initial mass education; and. Warning customers of possible problems is a major delighter and usually strengthens sales.

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Transparency & a Customer Onboarding Process Are Critical And All Too Often Poorly Performed

Connecting the Dots

There are four rules to remember for successful customer onboarding process: Bad news does not get better with age; Assume customers DO NOT read any of the fine print; Just-In-Time education is much more effective than initial mass education; and Warning customers of possible problems is a major delighter and usually strengthens sales.

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4 Insightful Contact Reports You Should Be Reading

Fonolo

For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. See also Survey Data Shows Call-Back Popularity Growing. Our favorite chart: Customer Service Index Report. Compare, for example with State of Customer Care report we covered here.

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How to Use Net Promoter Score (NPS) to Drive Growth

GetFeedback

The Net Promoter Score survey isn’t where the magic happens—it’s where it begins. Unlike conventional surveys, you won’t benefit from sitting back and waiting for NPS results to roll in. To get valuable insights, you have survey strategically. NPS can illuminate the customer journey at each stage when properly segmented.

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This Is How You Save On Customer Support

LiveChat

Here’s an example: the world’s favorite marketplace – Amazon – has perfected this customer support “workflow.”. Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. Email marketing leader MailChimp is one such example.

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6 Ways to Personalize Customer Service (With Examples)

JivoChat

6 Ways to Personalize Customer Service (With Examples). ??Once Once considered a cost center, customer service is shaping up to be one of the most powerful ways brands can ensure sustainable growth, outshine its competitors, and build an army of loyal advocates. As an example, consider your various “IRL” relationships.