Customer Care Examples Surveys White Paper 
Fonolo
APRIL 24, 2018
For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. See also Survey Data Shows Call-Back Popularity Growing. Our favorite chart: Customer Service Index Report. Compare, for example with State of Customer Care report we covered here.
Connecting the Dots
FEBRUARY 9, 2021
There are four rules to remember for successful customer onboarding: Bad news does not get better with age; Assume customers DO NOT read any of the fine print; Just-In-Time education is much more effective than initial mass education; and. Warning customers of possible problems is a major delighter and usually strengthens sales.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Connecting the Dots
JUNE 16, 2021
There are four rules to remember for successful customer onboarding process: Bad news does not get better with age; Assume customers DO NOT read any of the fine print; Just-In-Time education is much more effective than initial mass education; and Warning customers of possible problems is a major delighter and usually strengthens sales.
Fonolo
APRIL 24, 2018
For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. See also Survey Data Shows Call-Back Popularity Growing. Our favorite chart: Customer Service Index Report. Compare, for example with State of Customer Care report we covered here.
GetFeedback
FEBRUARY 15, 2019
The Net Promoter Score survey isn’t where the magic happens—it’s where it begins. Unlike conventional surveys, you won’t benefit from sitting back and waiting for NPS results to roll in. To get valuable insights, you have survey strategically. NPS can illuminate the customer journey at each stage when properly segmented.
LiveChat
NOVEMBER 16, 2018
Here’s an example: the world’s favorite marketplace – Amazon – has perfected this customer support “workflow.”. Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. Email marketing leader MailChimp is one such example.
JivoChat
AUGUST 9, 2021
6 Ways to Personalize Customer Service (With Examples). ??Once Once considered a cost center, customer service is shaping up to be one of the most powerful ways brands can ensure sustainable growth, outshine its competitors, and build an army of loyal advocates. As an example, consider your various “IRL” relationships.
Expert insights. Personalized for you.
99 
Let's personalize your content