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Guest Post: Trends of Customer Service in 2023

ShepHyken

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

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The Importance of Customer Self Service Portal

Kayako

Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Fortunately, customers also like to help themselves. A customer self-service portal is an important tool for improving customer satisfaction and increasing loyalty.

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Top 5 Customer Service & CX Articles for Week of February 12, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. For example, Gen Z prefers to solve their own problems (self-service customer support), and 52% of Gen Z won’t buy from a brand with bad self-service. Here are my top five picks from last week.

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Automated Customer Service: Full Guide & Examples

Helpware

Understanding customers' needs is the main aim of customer service automation. Modern businesses are on the lookout for new methods that will make their customer support more personalized and tailored.

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New KPI Metrics in the Era of Self Service

TechSee

Once upon a time, measuring customer service success was straightforward. Modern contact centers are made up of a complex combination of humans and virtual assistants – using both natural and artificial intelligence – operating over multiple channels and using a wide range of tools to solve customers’ issues.

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Call Deflection strategies in the age of self-service

TechSee

The goal is both to ensure customers receive the answers they are seeking in the most efficient manner and to reduce the number of inbound calls routed to human agents. He navigates to the Contact Us page of the supplier’s website and easily finds the Customer Support phone number. Proactive customer communications.

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5 Top Customer Service Articles of the Week 12-6-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care?