NobelBiz

MAY 9, 2023

This feature allows agents to familiarize themselves with the client’s history and specific needs, allowing for more personalized and effective interaction. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. Requires Larger amounts of data to “churn” if higher ratios are set.

Best practices 98

Best practices Call Center Gamification Contact center software 98

CrazyCall

JANUARY 21, 2019

In the best solutions inside sales reps can make use of call recordings, call scripts, call transferring, call conferences, and sometimes even a lead generation tool ! He has to travel long distances, have meetings in fancy restaurants, and invite prominent prospects to golf courses. You can also apply gamification to everyday work.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

Balto

SEPTEMBER 23, 2022

Experienced Agents Want to Go Off-Script. Even when you’ve got your playbook dialed in, agents often want to go off-script and make changes. Going “off script” isn’t necessarily a bad thing if you’re getting the results you want. With Balto, you can let agents set up the platform and put their personal stamp on it.

Scripts 52

Scripts Gamification Benchmark Surveys 52

Serenova

JULY 7, 2020

Traditional onetime, classroom-type call center training, delivered to all new agents over the course of one or many days, falls short because most people forget what they’ve learned over time. Scripting to facilitate conversations. You can pair this with gamification that encourages learning.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

Fonolo

JUNE 17, 2015

Use incentives and gamification. Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. It takes a lot more than watching a video on empathy to actually be an empathetic person. Use video conferencing. Online learning.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Comm100

SEPTEMBER 22, 2016

This book is a crash course for leaders looking to enhance their company’s overall customer experience. How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Loyalty 3.0:

Customer Service 71

Customer Service Gamification Consulting Consulting 71

Vistio

FEBRUARY 1, 2022

I think the other one is that they’re lazy or they may just not really care about the other person on the other lines, so those three things. People go into the role, of course, they want to be paid their paycheck, but there’s a purpose behind this. I think a lot of the time is that they’re just there for a paycheck.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

RapportBoost

NOVEMBER 5, 2018

Of course, we are going to mention technology and how you can use technology to help increase that leverage. And that was kind of tough to do, because as the sales person, I realized a lot of brands are always trying to sell us. So, managers, we get to get bug down with other items, with data entry and what not.

Contact Center 40

Contact Center Scripts Sales Metrics 40

Vistio

APRIL 2, 2022

I also do one-on-one consulting for companies that want a more personal approach as they re-engineer their remote working programs for this kind of long-term vision. So we’re offering virtual interactions and also in-person interactions where we drill down on all things remote work for very focused laser exchanges.

Contact Center 52

Contact Center Real estate Customer Service Self service 52