DMG Consulting

DECEMBER 11, 2019

The CBCCI market is performing well and continuing to pick up momentum: Sales of CBCCI solutions are coming from replacements of on-premise solutions, organizations switching from one CBCCI provider to another, and small and mid-size enterprises (SMEs) purchasing their first contact center systems.

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Consulting Consulting Contact Center Marketing 48

Serenova

JULY 7, 2020

Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. You can pair this with gamification that encourages learning. Regardless of their experience level, agents need to quickly master the latest contact center technologies and approaches.

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Serenova

JUNE 20, 2019

You can also increase engagement by using gamification techniques to reward them when specific goals are achieved. Solution: Gamification, like what is offered as part of Serenova’s CxEngage Scoreboard , can address FOMO through improved agent engagement. Performance management tools can help here. Challenge: FOMO.

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Contact Center Gamification contact center solutions Benchmark 40

DMG Consulting

MARCH 31, 2019

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2018 – 2019 Cloud-Based Contact Center Infrastructure Market Report.

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DMG Consulting

MAY 25, 2018

This inaugural knowledge management (KM) report covers all aspects of this resurgent IT sector, which is attracting a great deal of interest because of the digital transformation and growing interest in incorporating artificial intelligence (AI) functionality into contact center solutions. million in 2016 to$1,655.3

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JustCall

APRIL 24, 2023

Integrations Another important aspect you must consider is how readily the software is able to integrate with your enterprise applications. Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist. Squaretalk Overview Squaretalk is a versatile telemarketing solution.

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Noble Systems

APRIL 14, 2021

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Reduce upfront and operational costs.

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virtual call center Call Center call center solutions call center software 98

3CLogic

JANUARY 5, 2022

While using social media, chat, and email to communicate with customers was unimaginable at that time, these channels are now essential for delivering a positive customer experience for a modern-day enterprise. As technology continues to rapidly develop, contact centers will need to revisit the tools they use in order to keep up.

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Noble Systems

MARCH 11, 2019

Here are the top five advantages of moving contact centers to the cloud. On-premise contact center solutions are expensive and considered a fixed cost. Cloud contact centers are considered a variable cost and yearly expenses are more predictable. Financial Flexibility. Better Access to Applications.

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JustCall

MARCH 23, 2023

JustCall JustCall is a cloud-based contact center software and telephony solution. Its robust features, easy implementation process, and affordable pricing plans make it a great contact center solution for small and mid-sized businesses. IVR functionality is a part of all of JustCall’s pricing plans.

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Interactive Voice Response call center solutions CRM Contact Center 52

DMG Consulting

MAY 7, 2018

This inaugural knowledge management (KM) report covers all aspects of this resurgent IT sector, which is attracting a great deal of interest because of the digital transformation and growing interest in incorporating artificial intelligence (AI) functionality into contact center solutions. The KM market has come alive in 2018.

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Consulting Consulting Marketing Management 48

JustCall

AUGUST 10, 2022

JustCall Best-suited for: JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform. Cloudtalk is a cloud-based call center software designed for customer support and sales teams. Users get 70% off on the first month.

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JustCall

APRIL 5, 2023

JustCall Overview JustCall is a VoIP business phone system and contact center software. It also happens to be one of the leading alternatives to TalkDesk for small and mid-sized enterprises. Vonage Overview Vonage offers a unified communications solution, which is ideal for businesses looking to scale.

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Noble Systems

SEPTEMBER 8, 2020

They will also need headsets and power backup, and VOIP via home broadband and a VPN connection to the corporate network for secure access to enterprise applications. Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs.

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contact center workforce Best practices Contact Center Employee engagement 76

JustCall

APRIL 12, 2023

Virtual call center software helps achieve that by smartly mapping the availability of agents and routing the waiting calls accordingly, which leads to effective utilization of your agents’ time. Gamify Real Goals Many virtual contact center platforms include options for gamification.

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