Enghouse Interactive

FEBRUARY 9, 2021

Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

8x8

DECEMBER 4, 2017

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

Serenova

JUNE 6, 2019

That means they have an experienced implementation team working with you through implementation and an ongoing, post-implementation customer success team to help you every day to get the most out of what you bought.”. Is Technology the Answer to Contact Centers’ Biggest Challenges? The answer is yes.

Contact Center 40

Contact Center Technology Interactive Voice Response Gamification 40

Playvox

APRIL 27, 2023

Synchronous customer communication channels involve real-time communication between a customer and a service agent. When communicating over these channels, the customer expectation is for an immediate or nearly immediate response from the customer service team. Addressing burnout is one solution.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Playvox

OCTOBER 12, 2022

For many remote contact centers, it’s time to shift into a busier season, when the stakes are especially high for customer experience. Most people, including customer service agents, are ready for a restart, which makes now the perfect time for contact center leaders to revisit their remote work playbooks.

Best practices 76

Best practices Contact Center Management contact center solutions 76

Playvox

JUNE 22, 2023

These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

JustCall

NOVEMBER 25, 2022

Productive customer service employees and automated workflows are two of the most notable features. To simplify the selling process, the dialer has guided engagement flows that adjust themselves in response to the vital activity of customers. They can make and receive calls, text, email, and chat using the solution.

Sales 52

Sales voip Real estate CRM 52

Serenova

APRIL 9, 2019

In fact, the second annual Aspect Agent Experience Index survey revealed 45% of Generation Z and Millennials say they plan to resign from their current job, creating huge potential financial exposure for most contact centers since this is often their single largest expense. Challenge with Stretch Assignments.

Contact Center 40

Contact Center contact center workforce Gamification Feedback 40

Playvox

SEPTEMBER 20, 2023

But how do AI and automation technologies actually help make your contact center more efficient? Here’s the truth: They’re best used to eliminate time-consuming, repetitive tasks that don’t directly affect customer service. Keeping a close eye on quality prevents costly customer churn.

Quality management 52

Quality management Coaching Contact Center Calibration 52

JustCall

MARCH 23, 2023

JustCall JustCall is a cloud-based contact center software and telephony solution. Its robust features, easy implementation process, and affordable pricing plans make it a great contact center solution for small and mid-sized businesses. IVR functionality is a part of all of JustCall’s pricing plans.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

DMG Consulting

MAY 7, 2018

This inaugural knowledge management (KM) report covers all aspects of this resurgent IT sector, which is attracting a great deal of interest because of the digital transformation and growing interest in incorporating artificial intelligence (AI) functionality into contact center solutions. The KM market has come alive in 2018.

Consulting 48

Consulting Consulting Marketing Management 48

JustCall

APRIL 5, 2023

Lacks robust lead generation tools Flexible and customizable platform with a user-friendly interface Poor call quality from time to time Application programming interfaces (APIs) and software development kits (SDKs) available Customer service is great It has a Getvoip rating of 3/5 stars.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

AUGUST 10, 2022

Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. It also integrates with third-party solutions like HubSpot, Zendesk, Pipedrive, and Intercom, giving you the ability to create an all-rounded, robust contact center solution.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

APRIL 12, 2023

In today’s digital era, customers know their worth. Besides better products and services, they also demand improved customer service from businesses. To meet customer expectations, brands also have come up with better customer service solutions. Why Go Virtual?

virtual call center 52

virtual call center call center solutions Call Center call center software 52