Hodusoft

JULY 12, 2021

How Work from Home Contact Center Software Can Solve Remote Work Challenges? What has not changed, however, is reaching for our phones to call customer service contact center agents, for a myriad of issues. In fact, throughout the pandemic period, contact centers witnessed long waits. Auto dialer .

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

NICE inContact

AUGUST 20, 2020

Selecting contact center software is kind of like choosing a house to buy - you want to get it right because it's a big investment and you know you'll have to live with the decision for a while. The same is true when searching for the best cloud contact center software for your organization.

Contact center software 62

Contact center software Cloud contact Contact Center Customer Experience 62

NICE inContact

OCTOBER 9, 2019

CXone cloud contact center software would be pivotal in the company’s growth as it moved into France. Learn more about harnessing the power of CXone cloud contact. The post CXone Cloud Contact Center Software Helps Energy Company Soar appeared first on NICE inContact Blog.

Contact center software 54

Contact center software Cloud contact Contact Center APIs 54

SharpenCX

AUGUST 18, 2020

Flash forward to this year, and new consumer trends are putting even more pressure on brands to innovate. Too often, reporting is a major limitation for contact center platforms. This way, you can spot trends and boost performance, fast. It doesn’t have to be. Seamless transitions between channels.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

AUGUST 18, 2020

Flash forward to this year, and new consumer trends are putting even more pressure on brands to innovate. Too often, reporting is a major limitation for contact center platforms. This way, you can spot trends and boost performance, fast. It doesn’t have to be. Seamless transitions between channels.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

NOVEMBER 8, 2018

“Engagement” is one of those words that’s quickly earned a slot on your contact center’s Buzzword Bingo card. The post Contact Center Trends to Watch in 2019 appeared first on Sharpen Contact Center Software. It’s corporate psychology that’s.

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Contact Center Contact center software 83

SharpenCX

JULY 10, 2019

The post Keep up with these Customer Experience Trends to Stay in the Competition: 5 CX Trends that are Changing the Game appeared first on Sharpen Contact Center Software. How likely are you to order clothes from a website if they don’t offer.

Contact center software 69

Contact center software Customer Experience Contact Center 69

NICE inContact

DECEMBER 3, 2018

Both are hot topics when it comes to contact centers and customer experience. The reality is that in order to deliver exceptional customer experiences, you need your contact center software to balance the need for agent-assisted and self-service channels.

Contact center software 48

Contact center software Self service Contact Center Benchmark 48

CCNG

APRIL 13, 2021

Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. CCaaS vendors keep up with market trends and regularly implement new capabilities and new versions of their software.

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contact center solutions Contact Center CCNG Contact center software 370

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. Contact center software lets BPOs unify interactions across channels, providing a consistent, cohesive support experience.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

VocalCom

MARCH 19, 2018

When planning your customer service strategy on social channels, consider these six current trends. By keeping these six key trends in mind, your company can turn every customer on social media into a loyal brand advocate. The post 6 Key Trends Shaping Social Customer Service appeared first on Vocalcom Blog.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

SharpenCX

OCTOBER 23, 2018

If you missed it (or you want a quick refresher), we’re recapping last week’s CRMXchange Roundtable on Innovations and Trends in Customer Service. We dug into the troubles contact centers face, like CSAT scores that hover in the C+ range.

Customer Service 59

Customer Service Contact center software Contact Center Customer Experience 59

Hodusoft

MAY 24, 2022

Contact centers are becoming increasingly important to modern business, and they are the central hub in a company to assist with customer retention and building brand loyalty. Many businesses are moving to cloud based contact center software to maximize the flexibility, scalability, and cost benefits. .

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

Fonolo

DECEMBER 15, 2022

Your call center platform will give you plenty of quantitative data, such as abandonment rates and service levels, which you can compare against your qualitative data, which includes customer feedback and surveys. Invest in the Right Contact Center Software. How to Buy Contact Center Software.

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Call Center Contact center software Abandon rate Self service 138

DMG Consulting

OCTOBER 10, 2017

Welcome to the Hybrid World of Contact Center Software . The future of contact center technology is in the cloud, although not all systems and applications are going to be moved to the cloud at once. Enterprises of all sizes are adopting cloud-based contact center systems and applications.

Contact center software 48

Contact center software Contact Center Enterprise APIs 48

SharpenCX

OCTOBER 17, 2018

The post Innovations and Trends in Customer Service [CRMXchange Roundtable] appeared first on Sharpen Contact Center Software. Managers are bogged down doing administrative work for more than half of their week.

Customer Service 52

Customer Service Contact center software Contact Center Management 52

SharpenCX

APRIL 9, 2019

From technology that puts employees front-and-center to better vacation policies, employee engagement trends are constantly buzzed-about. The post How to Reimagine Tired Employee Engagement Trends with These 12 Empowering Techniques for Your Contact Center appeared first on Sharpen Contact Center Software.

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Employee engagement Contact Center Contact center software Technology 59

NICE inContact

SEPTEMBER 16, 2021

Small business leaders wear a lot of different hats and juggle multiple responsibilities.

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Contact center software CRM Contact Center Management 80

SharpenCX

JANUARY 2, 2018

The post 3 Omni-Channel Trends That Will Take Over in 2018 appeared first on Sharpen Contact Center Software. In 2018, the dust will settle, processes will shake out, and we’re going to see omni-channel prove that the hype was real. Here’s what to expect. [.].

Contact center software 59

Contact center software Contact Center Customer Experience 59

Cyara

NOVEMBER 30, 2023

The global contact center market is growing at an unprecedented pace. Already valued at $28.09 billion in 2022 , it’s expected to expand at a compound annual growth rate (CAGR) of 23.9% from 2023-2030.

Contact Center 76

Contact Center Marketing Contact center software 76

SharpenCX

MAY 8, 2018

The enterprise contact center is a complex place facing complex problems, but some recent research from Deloitte can help us make some sense of it, if we read between the stats. [.]. The post 3 Contact Center Trends (and what to do about them) appeared first on Sharpen Contact Center Software.

Contact Center 52

Contact Center Contact center software Enterprise 52

Upstream Works

SEPTEMBER 5, 2019

Another way is by tying together disparate systems, databases, and platforms through contact center software integration so that they work together as one cohesive tool. Contact us for a personalized demo and see how we can help you meet your customer experience management goals. Self-service, Knowledge, AI & Bots.

Contact Center 60

Contact Center Technology Contact center software Self service 60

Ameyo

DECEMBER 19, 2019

Now is the time for businesses to adopt new technologies because 2020 … Contact Center Technology Trends That Will Boom In 2020 Read More » The post Contact Center Technology Trends That Will Boom In 2020 appeared first on Ameyo.

Contact Center 84

Contact Center Technology Customer Service Contact center software 84

NobelBiz

DECEMBER 7, 2021

We identified five major trends that are now in action in 2021 but will be exacerbated in the post-pandemic climate in 2022. The post 5 CX Trends in 2022: What Contact Center Leaders Need Watch Out for appeared first on NobelBiz®.

Contact Center 52

Contact Center Technology contact center solutions Contact center software 52

VocalCom

JANUARY 28, 2019

Here are seven major trends shaping the customer experience in 2019. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform. Customer centricity is a company-wide effort.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

VocalCom

DECEMBER 24, 2018

Take note of these four important trends—and what you need to do to make your mobile customers happy. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

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Contact center software Chatbots Contact Center Personalization 48

Hodusoft

FEBRUARY 4, 2024

About the Digital CX Summit Digital Customer Experience Confex & Awards 2024 is an esteemed event that brings together industry leaders, innovators, and experts in the field of customer experience (CX) to discuss the latest trends, challenges, and solutions.

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Contact center software Contact Center CRM Analytics 52

Hodusoft

NOVEMBER 29, 2023

About NXTGEN BPO CONFEX & AWARDS The NXTGEN BPO CONFEX & AWARDS is a well-known platform that brings together industry leaders and professionals to share their insights on the latest trends and technologies in the Business Process Outsourcing ( BPO ) and contact center industry. Ask for a Free demo!

contact center solutions 52

contact center solutions Contact center software Business Process Outsourcing Contact Center 52

NobelBiz

DECEMBER 7, 2021

We identified five major trends that are now in action in 2021 but will be exacerbated in the post-pandemic climate in 2022. The post 5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for appeared first on NobelBiz®.

Contact Center 52

Contact Center Technology contact center solutions Contact center software 52

NICE inContact

NOVEMBER 19, 2020

There’s a lot to consider when making the software choice for your contact center. And this is why NICE inContact is especially grateful to be recognized by Frost & Sullivan as the recipient of the 2020 European Contact Center as a Service Competitive Strategy Innovation and Leadership Award.

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Contact center software Contact Center Best practices Call Center 62

VocalCom

SEPTEMBER 11, 2017

Here are five millennial digital trends every brand should consider when optimizing sales and marketing practices. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

VocalCom

SEPTEMBER 11, 2017

Here are five millennial digital trends every brand should consider when optimizing sales and marketing practices. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

CSM Magazine

FEBRUARY 12, 2024

By directly contacting customers or prospects, businesses can gather feedback on their products or services, understand customer preferences, and identify areas for improvement. This data can inform strategic decision-making and help businesses stay ahead of market trends.

Contact center software 52

Contact center software Scripts Contact Center Consulting 52

Balto

JANUARY 11, 2024

Contact center software, voice of customer software, and quality assurance platforms all commonly contain sentiment analysis tools. One option is to have quality assurance analysts assess starting and ending sentiment for each contact monitored. What companies are starting to make this shift?

Surveys 52

Surveys Customer Service Contact center software Calibration 52

Hodusoft

JULY 5, 2023

This award not only showcases the continuous commitment to innovation and exceptional software solutions but also solidifies HoduSoft’s position as a leader in the industry, emphasizing their commitment to delivering top-notch products and services. To know more about HoduCC Contact Center Software, Connect with us today!

Contact center software 52

Contact center software Contact Center Analytics Interactive Voice Response 52

Fonolo

JANUARY 12, 2023

Improved contact center operations . How to Buy Contact Center Software. The magic comes from machine learning algorithms that sift through millions of data points, spotting trends and monitoring customer sentiment and agent performance. You’ll need to plan ahead to get the most out of your software. .

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Contact Center Interactive Voice Response First call resolution Contact center software 138

Hodusoft

APRIL 14, 2022

Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Data can help you to formulate an effective customer experience strategy.

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Customer Service Contact center software contact center solutions Contact Center 59