Netomi

JANUARY 5, 2022

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Integrity Solutions

MAY 24, 2023

This is the million-dollar question on the minds of leaders across industries today – particularly as new competitors enter and disrupt existing markets and the selling environment grows increasingly complex. The market hadn’t changed. SalesTraining programs. All of a sudden, his results had begun to slide.

Sales 52

Sales Coaching Accountability Personalization 52

NobelBiz

AUGUST 28, 2023

Mike McGuire Senior Contact Center Software Consultant @ NobelBiz These game-changers have the power to help your team conquer those pesky communication hurdles, ramp up operational efficiency, and create experiences that leave customers grinning from ear to ear, regardless of the channel they choose. Improved customer loyalty and retention.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

ClearAction

DECEMBER 31, 2017

By reducing time to resolve issues by 89% for more than 130,000 customers, this company was establishing “customer experience annuities”: redirecting precious resources (budget, time, morale, goodwill) from what otherwise was a never-ending hamster wheel of costs to higher-value investments. how to be in-sync with customers? and I expected.

Customer Experience 54

Customer Experience Morale Accountability Surveys 54

ChurnZero

SEPTEMBER 30, 2021

Q: How much Customer Success Operations talent is in the market? There are two people on my team right now who are going through certification to get a better understanding of CS technologies, so that we can serve our customers as consultants, helping them get technology up and running. Do a workshop with your team for a few hours.

Sales 52

Sales Education CRM Metrics 52

ClearAction

AUGUST 21, 2016

Using this analogy, here’s a picture of organizational adoption of customer experience excellence from Applied Materials, where I led transformation as Voice of Customer Manager, Customer Satisfaction Improvement Manager, Head of Corporate Quality, and Director of Marketing: Let’s talk about that engine.

Customer Experience 54

Customer Experience B2B Surveys Engineering 54

Comm100

NOVEMBER 14, 2017

To ensure that you stand out in this market, it is imperative that you maintain and constantly build upon your skills and knowledge – as on-the-job experience will only take you so far. The activities in this eBook can be great training materials to improve customer service or morale in your team. Active group with 20000 members.

Customer Service 44

Customer Service Morale Education Call Center 44

CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. Kate Nasser The People Skills Coach™ & Author of Leading Morale.

Contact Center 120

Contact Center CCNG Morale Coaching 120