ShepHyken
JANUARY 4, 2022
In this episode, Genefa Murphy talks about the Five9’s Intelligent Virtual Agent and how AI can be used to improve communication across all channels. Quotes: “AI may replace what a human once did but it doesn’t mean that humans need to be replaced in customer support.” This episode of?
DMG Consulting
JUNE 27, 2022
Making the Case for an Intelligent Virtual Agent. Self-service has become the preferred form of customer support for many consumers, so long as it works. So it should be simple for enterprises to give customers what they want, particularly because it’s also highly beneficial for employees and the bottom line.
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Solvvy
OCTOBER 12, 2022
Chances are, the last time you called a customer support number, you interacted with an artificial intelligence chatbot. When you deploy a chatbot, you can offer customer service after regular business hours – anytime that’s convenient for your customers. . AI Chatbots for Customer Service.
Creative Virtual
OCTOBER 1, 2019
The same is true with customers – not every customer wants to self-serve and not every customer issue or question is best resolved with self-service. A successful digital customer experience strategy never leaves out the human touch completely. This is why your self-service options can’t be standalone tools.
Outsource Consultants
DECEMBER 21, 2023
Specialization and Innovation: A New Era of Customer Support Gone are the days when outsourced call centers merely answered calls. For instance, leading BPOs now employ advanced AI-driven analytics to personalize customer interactions, a concept barely conceivable three years ago. Let’s give thanks for BPOs and dive in.
Creative Virtual
JANUARY 4, 2022
If your organisation already has a conversational AI project, then you don’t need me to wax on about the importance of digital customer support. The good news is that none of these common issues are dealbreakers that mean you must scrap your current virtual agent or chatbot project and start over. You get it.
Creative Virtual
JUNE 22, 2020
Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.
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