Consulting Customer Support Virtual Agent Wait times 
Creative Virtual
DECEMBER 10, 2020
This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Read Part 1 here and Part 2 here.
NICE inContact
SEPTEMBER 11, 2018
NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Decreased average handle time by 10 percent.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Call Experts
MAY 8, 2019
AI offers support for functions like: Natural language processing to understand conversations and interpret vital statistics with actionable recommendations. Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Summer HR Conferences. Free your Phone!
Stafford Communications
SEPTEMBER 10, 2019
It’s likely that within a few years we will see AI enhance many of the current tasks being performed by live agents, helping to streamline processes and reduce costs. Here are some examples of how AI is helping in call centers: Virtual Agents. Customer Convenience. Consulting & Compliance. Healthcare.
Stafford Communications
SEPTEMBER 10, 2019
It’s likely that within a few years we will see AI enhance many of the current tasks being performed by live agents, helping to streamline processes and reduce costs. Here are some examples of how AI is helping in call centers: Virtual Agents. Customer Convenience.
aircall
DECEMBER 30, 2016
It’s important to understand that even if your call center doesn’t bring in revenue in of itself (if it provides customer support, for instance), it will hopefully improve your customer’s experience, boost customer retention, and inflate your bottom line in an indirect manner. Establish goals and define KPIs.
aircall
DECEMBER 30, 2016
It’s important to understand that even if your call center doesn’t bring in revenue in of itself (if it provides customer support, for instance), it will hopefully improve your customer’s experience, boost customer retention, and inflate your bottom line in an indirect manner. Establish goals and define KPIs.
Expert insights. Personalized for you.
52 
Let's personalize your content