Consulting Customer centricity Customer retention Document 
Totango
AUGUST 18, 2022
You know exactly what needs to happen for customers to complete onboarding, and you can walk your clients through each step of the process reliably toward a successful conclusion. Your checklist serves as a reference document that your customer success team and customers can consult.
TechSee
JUNE 11, 2019
All metrics progress simultaneously, reinventing contact center culture and improving the bottom line, thanks to significant cost savings and higher customer retention. The results provide eye-opening insights into how Visual Assistance enhances customer service KPIs across numerous industries. Click here for the full report.
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Beyond Philosophy
JUNE 1, 2015
One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. Similarly, Caesars Entertainment has rich databases on its high-rolling program members.
TechSee
MAY 21, 2018
Coffee, check email, prep documents for weekly meeting, solicit input from co-workers on slack. Set clear priorities and guidelines, and empower executives to make customer-centric decisions based on prioritizing customers’ needs during a crisis. Customer service agents are key employees. At 8:50 a.m.
NobelBiz
JULY 4, 2023
This process involves three key steps: Data Capture: The technology records all aspects of the customer interaction, including the conversation’s tone, the content, and any shared documents. Examples of Automated Interaction Summaries in Action Consider a customer who calls for a product exchange.
JustCall
APRIL 5, 2023
What is customer success software, and why use it? A customer success manager builds relationships by: Interacting with the customers By responding to customer feedback Sending out messages like email greetings, etc. Customer success metrics include customer satisfaction with overall service and with products.
ClearAction
FEBRUARY 14, 2015
Maybe "love" is not the right word, but customer experience professionals should know what I mean: be a fan of, be engaged with, show a predisposition toward camaraderie that leads to co-innovation and co-promotion, inclined to look at the relationship with a long-term perspective for mutual value and growth. Does that make sense?
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