Global Response
JANUARY 31, 2023
It’s more than just offering technical support for your product or answering customer questions about their orders. Good customer service requires organizations to be a trusted partner and advisor for customers, with everything from purchasing decisions to technical support to personalized recommendations.
Playvox
MARCH 12, 2024
This stands in contrast to contact center managers we surveyed, who thought recognition from superiors was the top motivator for agents. Agents do want recognition from leaders, but those we surveyed preferred more personal rewards and had a strong desire to work remotely with some flexibility.
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PeopleMetrics
FEBRUARY 26, 2018
It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). Some SaaS companies like Asana use in-app NPS survey feedback to A/B test product versions.
Vcaretec
JULY 18, 2023
You will be able to gauge how much direction your outsourcing candidates prefer to get before getting started, how thoroughly they construct a documented plan of action, and how well they comprehend the processes in your company. Potential contact center providers can provide plans for you through the RFP process.
aircall
MARCH 6, 2018
Product experts, technical support, and “accounts payable” fall into this category. This quality can be seen by a willingness to out of one’s way to help others, and providing constructive criticism in a way that avoids deflated egos. This team includes fewer, more specialized individuals. Good Growth Takes Patience.
aircall
MARCH 6, 2018
Product experts, technical support, and “accounts payable” fall into this category. This quality can be seen by a willingness to out of one’s way to help others, and providing constructive criticism in a way that avoids deflated egos. This team includes fewer, more specialized individuals. Good Growth Takes Patience.
SharpenCX
MAY 11, 2021
Thoughtfully construct meeting agendas to allow for comradery and chatting, intentionally check in with agents on a very regular basis, + ensuring that they have a way to get immediate support when they have questions or problems so they don’t feel like they are on their own.” – Melissa Swartz of Swartz Consulting.
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