Construction Quality management Surveys Technical Support 
Playvox
MARCH 12, 2024
Promoting open communication, collaboration, and a supportive atmosphere also helps motivate agents. Instead, share insights on performance through a comprehensive quality management program where you help your agents see how they can improve their customer interactions.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
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