CSM Magazine

MAY 16, 2024

Workshops and courses focusing on leadership principles , conflict resolution, and team motivation strategies can empower leaders to manage their teams more effectively. Technical Skills Development With technology constantly evolving, ensuring that team leaders are up-to-date with the latest tools and platforms is vital.

Customer Support 52

Customer Support Coaching Construction CRM 52

JustCall

MARCH 6, 2023

Implement time-management techniques Here are some popular time-management techniques that you can experiment with and implement for improving agent speed of working: Prioritizing tasks: Make a to-do list and prioritize tasks based on their importance and deadline.

Coaching 52

Coaching Call Center Scripts Construction 52

Fonolo

MARCH 17, 2022

Since the call center industry is known for high attrition rates, managers play a key role in retaining strong agents. This requires empathy, which can be helpful when providing constructive feedback and support. They should also be open to receiving feedback from team members. Time management.

Call Center 91

Call Center Management call center software Average Handle Time 91

CSM Magazine

JULY 28, 2022

Therefore, the task of forming or improving the personnel management system in modern enterprises takes on special importance. It should be resolved in a timely, comprehensive manner and based on the leading experience in this field. As practice shows, modern technologies provide wide opportunities in the field of HR management.

Management 59

Management Gamification Analytics Enterprise 59

JustCall

MARCH 9, 2023

These include story, mechanics, aesthetics, and technology. Constructive Feedback is Key Ideal for: Sales managers looking to boost their employee’s morale with real-time, constructive feedback The sales landscape can be challenging. The need of the hour? That’s not all.

Gamification 52

Gamification Sales Morale CRM 52

NobelBiz

SEPTEMBER 12, 2023

To optimize ATT, call centers employ various strategies, such as agent training programs, call scripting, and technological tools, to strike the right balance between service quality and efficiency. Monitoring and optimizing these components collectively contribute to achieving efficient and effective Talk Time management in call centers.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Monet Software

APRIL 24, 2020

High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62