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Deep CX: My Discussion with Lucas Fuentes, Vice President of Training & Development at ONQ

BlueOcean

I got to sit down with Lucas Fuentes, Vice President of Training & Development at ONQ, a global leader in outsourced revenue cycle management. He is also one of the most engaging presenters we’ve ever seen, with a unique and hilarious approach to work and life.

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Evolution of the support rep: from outsourced to in-office

Kayako

It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!). The birth of mainstream outsourcing: 2000 – 2010.

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Top 8 Ways in Which Metaverse Technology Has Transformed Businesses

CSM Magazine

With the proper budget, businesses can outsource metaverse development services and start benefiting from it. Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. billion in 2030.

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Understand and Optimize your Unique Customer Touchpoints

Call Experts

Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists.

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Rapid Adoption of AI

Call Experts

Many businesses outsource support for these functions to incorporate digitization into their core business processes. Most organizations outsource support to handle AI requirements to encourage a diversified approach. Where do we hire outsourced talented and knowledgeable staff to manage these AI processes? Telephone Etiquette.

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How to Improve your HR Team's Performance with AI-Powered Systems

Call Experts

Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists.

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The Value of an Optimized Customer Experience

Call Experts

Benefits of a Call Center: Healthcare and Medical Practice. 4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists.