ShepHyken
JANUARY 3, 2023
Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speaker, consultant, and author of A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty. She shares how to empathetically transform a customer’s complaint into a positive and memorable experience.
Nicereply
JANUARY 17, 2024
By effectively resolving complaints with excellent customer service, you retain existing customers and increase customer satisfaction , enhancing the likelihood of future sales from these loyal patrons. Help your business grow Complaint resolution is not just about damage control but also a powerful tool for business expansion.
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Ann Michaels and Associates
MAY 13, 2020
For traditional restaurant and retail companies, feedback programs can be pretty straightforward. There are many parts of the journey, from the buying experience to the purchase experience, all the way through complaint resolution to overall product satisfaction. Feedback surveys should be short; the shorter, the better.
Global Speech Networks
MAY 24, 2021
What’s holding your customer’s back from providing feedback? Customer Feedback is the key to any experience improvement program. Traditionally, the process of collecting, understanding and acting on customer feedback can be time consuming, not to mention that actually getting customers to provide feedback can be challenging.
ShepHyken
NOVEMBER 29, 2019
How to leverage technology for a better customer experience. Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly.
Up Your Service
JANUARY 28, 2020
Follow up each complaint resolution within 24 hours. Ask each client to complete feedback survey before they leave. Process standards can become focused on ensuring compliance to internal pre-defined steps versus thinking about how to exceed expectations or respond in unusual situations. Building Your Service Culture.
Nicereply
SEPTEMBER 6, 2022
How to build an effective customer support knowledge base (Zapier). It’s chock-full of a ton of real examples from various companies on how to set up an impactful knowledge base. The Art of Saying Sorry – How to Apologize in Customer Service (Nicereply). Complaints Resolution: Why It’s Important For Your Business (Peak Support).
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