Working Solutions
MAY 21, 2019
Once just an afterthought for many businesses, delivering a great customer experience (CX) has become a primary goal. And with good reason: Research from Bain & Company shows a superior CX can drive revenue growth at a rate 4-8% higher than the industry average. American Express has found that seven in 10 consumers will spend […].
Nicereply
JANUARY 17, 2024
By effectively resolving complaints with excellent customer service, you retain existing customers and increase customer satisfaction , enhancing the likelihood of future sales from these loyal patrons. Help your business grow Complaint resolution is not just about damage control but also a powerful tool for business expansion.
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ShepHyken
JANUARY 3, 2023
Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speaker, consultant, and author of A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty. She shares how to empathetically transform a customer’s complaint into a positive and memorable experience.
Wowdesk Blog
JUNE 30, 2020
For that, it is important to have a workable complaint management plan and complaint management system. . Learn how to define an effective complaint management strategy with our experts but before that, let’s take a look at why devise a complaint management strategy. . Learn how to say NO.
Up Your Service
JANUARY 28, 2020
Follow up each complaint resolution within 24 hours. Process standards can become focused on ensuring compliance to internal pre-defined steps versus thinking about how to exceed expectations or respond in unusual situations. The post How to Create Service Standards that Really Work appeared first on Uplifting Service.
Beyond Philosophy
AUGUST 3, 2016
consumers switched providers because of a poor experience, and 80% of these switches could have been avoided through better complaint resolution. I recently wrote about my ISP, Bright House (part of the Time Warner communications companies, or rather Charter ) because of insufficient problem resolution.
ShepHyken
NOVEMBER 29, 2019
How to leverage technology for a better customer experience. Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers. Amazon is using bots for quick queries and complaint resolution. There has been an outburst of technology in the past decade in every area of human life.
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