Return Customer

AUGUST 15, 2018

These are the facts that led brands to become more conscious about their customer support practices. That said, in trying to revamp their policies many brands lean into myths that make no business sense nor bring any customer satisfaction: 1. The Great Myth: The Customer is Always Right.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

Fonolo

JUNE 14, 2018

With a crowded online marketplace and so many variables at work (be they social media, evolving digital tools, emerging AI, employee turnover, cutbacks, or the increasingly discerning consumers in the global market), developing a workable strategy to engage with – and win over – the hearts of customers can seem impossible.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

HGS

MAY 27, 2015

There is now a growing trend of contact centers supporting complex services outside the realm of what constitutes traditional customer service. At the same time, complex services requiring that “all-important human touch” will be delivered via voice by specially trained customer service advisors.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

ProProfs Blog

APRIL 11, 2019

It helps to offer centralized information and support management service. Businesses use help desk software to resolve customer issues faster and in an effective manner. The ticket management system enables a business to automate the complaint resolution process. Ticket volume trends. First call resolution rate.

Complaint resolution 79

Complaint resolution Metrics First call resolution Customer Support 79

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

SmartKarrot

FEBRUARY 12, 2021

Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Define and Optimize Customer Lifecycle. Onboarding, Training, Customer Support, User Advocacy for Global Clients (Users in over 80 countries). Create an onboarding process for new team members.

Real estate 10

Real estate Complaint resolution Transportation Finance 10

Nicereply

AUGUST 28, 2023

Handling customer complaints is always challenging for customer support managers. There is nothing sexy about business owners having to handle customer complaints but resolving complaints is an inevitable part of running a business.

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98