Nicereply
SEPTEMBER 6, 2022
A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.
Return Customer
AUGUST 15, 2018
These are the facts that led brands to become more conscious about their customer support practices. That said, in trying to revamp their policies many brands lean into myths that make no business sense nor bring any customer satisfaction: 1. The Great Myth: The Customer is Always Right.
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Wowdesk Blog
MAY 20, 2020
All modern businesses today are being customer-centric; they look for reliable tech solutions to address their customer concerns and offer them a delightful experience. . Wowdesk, a modern Zendesk alternative helps you provide the best customer support and meet their concerns timely and efficiently. .
ShepHyken
NOVEMBER 29, 2019
By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . CRM tools are increasingly incorporating social media into their customer support modules. They are useful when the customer service team is not available.
Nicereply
AUGUST 28, 2023
Handling customer complaints is always challenging for customer support managers. There is nothing sexy about business owners having to handle customer complaints but resolving complaints is an inevitable part of running a business. Nothing erodes trust faster than unkept promises.
Vcaretec
AUGUST 8, 2023
Outsourcing customer service is something that the majority of new business owners are wary of, and for good reason. The main channel via which you communicate with your clients is through customer service, thus it can't be good for your brand, to put it mildly. 1) Integration of tools; 2) Selection of candidates 3) Education.
Nicereply
MAY 22, 2023
Social media support is an essential part of customer satisfaction strategy for many companies. The key to a successful social media strategy lies in providing customer support through all available channels. Furthermore, providing excellent service can boost customer satisfaction and increase brand loyalty.
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