Complaint resolution Customer Service Customer Support Strategy 
Nicereply
SEPTEMBER 6, 2022
A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.
Wowdesk Blog
SEPTEMBER 3, 2020
What is the purpose of a customer support team? To provide solutions to the issues raised by customers. . With a complaint management software. The customers in today’s times are aware. That being said, they are well aware of their legal rights when it comes to lodging a complaint.
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Return Customer
AUGUST 15, 2018
These are the facts that led brands to become more conscious about their customer support practices. That said, in trying to revamp their policies many brands lean into myths that make no business sense nor bring any customer satisfaction: 1. The Great Myth: The Customer is Always Right. This helps in building trust.
Nicereply
MAY 22, 2023
Social media support is an essential part of customer satisfaction strategy for many companies. The key to a successful social media strategy lies in providing customer support through all available channels. For a more comprehensive guide, check out Tips on Social Media Strategy for Your Customer Service.
ShepHyken
NOVEMBER 29, 2019
This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Customer experience has not been left behind.
Nicereply
AUGUST 28, 2023
Handling customer complaints is always challenging for customer support managers. There is nothing sexy about business owners having to handle customer complaints but resolving complaints is an inevitable part of running a business.
Vcaretec
AUGUST 8, 2023
Outsourcing customer service is something that the majority of new business owners are wary of, and for good reason. The main channel via which you communicate with your clients is through customer service, thus it can't be good for your brand, to put it mildly. Pricing Strategy One of the most certain signs is this.
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