TechSee
SEPTEMBER 7, 2021
Remote visual assistance – either through an agent or in self-service mode powered by computer vision AI – can simplify product registration and streamline warranty management. Traditionally, companies have onboarded and trained new agents and technicians using one-on-one coaching or classroom-style role-playing.
Toister Performance Solutions
NOVEMBER 30, 2017
I placed a frantic call to technical support. The technical support rep must have been super empowered. She skipped all of the usual items on the support checklist ("Yes, I've tried rebooting my computer.") Most technical support interactions start with some form of distress. Here are a few steps.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
DMG Consulting
OCTOBER 6, 2023
Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.
JustCall
APRIL 9, 2024
> Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. > These features allow you to analyze call recordings , identify potential coaching opportunities, and provide targeted feedback. These tools support knowledge sharing, coaching, and real-time support for agents.
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
CSM Magazine
AUGUST 25, 2021
Customer support providers have increasingly embraced emerging technologies in response to the shortage of available experts, including chatbots, self-service content, and other AI tools. Research data consistently shows that upwards of 80% of customers would rather receive support from a person than a chatbot.
SmartKarrot
APRIL 21, 2022
Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). Provide mentorship and coaching to the team regarding best practices for delighting enterprise-level customers.
Expert insights. Personalized for you.
191 
Let's personalize your content