Is your Virtual Call Center Working? Measure the Right Metrics to Keep your Virtual Call Center Productive
SharpenCX
DECEMBER 13, 2021
To get you started, we’ve compiled a few useful metrics and tactics to ensure your remote agents are engaged, motivated, and successful in their at-home offices. Here are a couple ways to do so: Send Out Surveys: It can be hard to ask for honest feedback. Use agent satisfaction surveys to help quantify agent sentiment and happiness.
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