SharpenCX

MAY 20, 2020

Download Now: Apply these 7 methods to your coaching, regardless of where you’re working. But trends tell us that remote work won’t vanish any time soon. I’ve been waiting (and waiting) for a few doctor appointments. If you’re understaffed and buried in interactions, let your customers know wait times will be unruly.

Management 84

Management Coaching Contact Center Contact center software 84

Skybridge

MAY 20, 2020

As call centers in the financial services, healthcare, and other directly impacted industries were instantly deluged with call volumes, the customer care agents staffing their phones needed to be deployed to the most urgent and complex calls. Even then, wait times and handle times soared. We would love to talk!

Call Center 52

Call Center Coaching Customer Care Healthcare 52

Skybridge

MAY 20, 2020

As call centers in the financial services, healthcare, and other directly impacted industries were instantly deluged with call volumes, the customer care agents staffing their phones needed to be deployed to the most urgent and complex calls. Even then, wait times and handle times soared. We would love to talk!

Call Center 52

Call Center Coaching Customer Care Healthcare 52

Call Experts

DECEMBER 12, 2019

Consumers can be demanding, and at this time of year, their needs should be at the forefront of every business owner's mind. For too many customers, this also means longer wait times. This helps us forecast our holiday traffic trends and understand which days and weeks will most likely hit peak times in call volume.

Contact Center 69

Contact Center Wait times Journey mapping Interactive Voice Response 69

Calltools

AUGUST 19, 2020

Queue Wait Time Consumers almost universally complain about phone queue wait times , particularly when it comes to a government agency like the IRS, but any extended wait will put them in the wrong mood for a successful transaction. Wait time should be one of your most important call center KPI benchmarks.

Benchmark 52

Benchmark Call Center Abandon rate Interactive Voice Response 52

Call Experts

JUNE 5, 2019

If they are having trouble handling their work, provide additional assistance, continued education, and career coaching to improve their skills. Benefits of a Call Center: Healthcare and Medical Practice. Your customers, old and new, will experience exceptional service and shorter wait times.

Customer Experience 60

Customer Experience outsourcing Call Center Answering services 60

Call Experts

NOVEMBER 20, 2018

A failure is a lesson or opportunity to coach something new. Benefits of a Call Center: Healthcare and Medical Practice. Your customers, old and new, will experience exceptional service and shorter wait times. Stay on the right path for long-term growth in business. Reprogram the mind.

outsourcing 53

outsourcing Call Center Answering services Benchmark 53

Call Experts

DECEMBER 28, 2018

Continued education training, mentoring and coaching programs also help your team feel more respected and supported. Benefits of a Call Center: Healthcare and Medical Practice. Your customers, old and new, will experience exceptional service and shorter wait times. Your employees should always feel satisfied and prepared.

outsourcing 56

outsourcing Call Center Answering services Employee engagement 56

Call Experts

SEPTEMBER 18, 2019

The training continues with 3 weeks of on the job coaching, Quality Assurance monitoring, and regular feedback sessions with their trainers and leadership. Once completed, we provide a monthly continued education curriculum focused on areas like: providing impactful coaching. Benefits of a Call Center: Healthcare and Medical Practice.

Calibration 40

Calibration Coaching Call Center outsourcing 40

NobelBiz

FEBRUARY 7, 2022

The time and effort put into developing your IVR will immediately pay off. In addition, call redirection reduces the amount of time your agents spend on the phone and, as a result, your clients’ wait time. Quality communications save time not just for your organization but also for your consumers!

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.

Analytics 98

Analytics Call Center Scripts Contact center software 98

JustCall

AUGUST 21, 2020

Medical call centers have ramped up the patient-provider relationship in the healthcare industry. Setting up a healthcare call center is the need of the hour. Medical call centers, also known as healthcare call centers or hospital call centers act as a confluence of the patient and healthcare teams.

Call Center 52

Call Center call center software Healthcare Abandon rate 52

Balto

SEPTEMBER 18, 2023

It enhances your agents’ performance, resulting in higher revenues, a higher first-time resolution rate, minimal human error, and a better overall customer experience. Real-time agent assistance also accelerates the onboarding process and helps managers coach new agents with on-the-job guidance and support.

Interactive Voice Response 52

Interactive Voice Response Scripts Contact Center Coaching 52

NICE inContact

NOVEMBER 8, 2019

They can also handle up to 25 interactions concurrently, driving agent productivity up and customer wait times down. By shortening the average handle time (AHT) on your interactions, your agents can take the next interaction sooner, reducing the time your customers wait to speak to an agent. Want proof?

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10