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Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

Noble Systems

VoIP via home broadband and remote office locations can provide voice connectivity by simply gaining access to your corporate network or utilizing an agent to cloud VPN. Most cloud contact center solutions will be able to provide remote configuration with a web-based agent desktop and web-based system management and configuration.

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How to Ensure Business Continuity for Call Centers During COVID-19

Noble Systems

VoIP via home broadband along with a VPN connection to the corporate network will provide secure access to enterprise applications such as CRM, workforce engagement, analytics, and gamification systems. Cloud-based contact centers allow for remote configuration so that agents can work from home.

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What’s the Best Call Center Software for Your Business?

Talkdesk

VoIP technologies will need to be housed in the cloud. Depending on your hiring strategy, it may make sense to invest in a call center software solution with advanced call center agent coaching functionalities. The most advanced software even lends itself to gamification. This will save frustration and reduce onboarding time.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

Coaching, recording, and other on-the-spot solutions There are numerous ways to boost your ROI with today’s call center technologies. On-call coaching, call recording solutions, call whispering , and many other available examples. What are the types of Contact Center VOIP providers? Are you looking for a specific service?

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Top 8 Avoxi Alternatives & Competitors in 2022

JustCall

JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams. Live call coaching, recording, transcripts, and swift closure of deals with call intelligence. Selecting the right phone services solution can elevate or ruin your VoIP game.

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Top 9 Talkdesk Alternatives & Competitors in 2023

JustCall

Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. JustCall Overview JustCall is a VoIP business phone system and contact center software. Five9 has additional features like customizable templates, data visualization, and employee coaching tools.

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What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

Some of them are phone, VoIP solutions, video calls, and emails. Yet, with the development of new technologies and methods, sales coaches can conduct the whole process in a much more effective way. Gamification is one of the methods that sales coaches and sales executives use in order to motivate their peers to hit better results.