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Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

Noble Systems

VoIP via home broadband and remote office locations can provide voice connectivity by simply gaining access to your corporate network or utilizing an agent to cloud VPN. Most cloud contact center solutions will be able to provide remote configuration with a web-based agent desktop and web-based system management and configuration.

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Contact Center Technology Trends to Watch in 2022

Hodusoft

By 2021, contact centers will have to invest in technologies like VoIP systems, SMS service, chats, and so on. On-demand training videos, self-paced training modules, gamification, AI-driven training simulations are on the rise and the trend seems to get only bigger and better in 2022. The way forward.

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How to Ensure Business Continuity for Call Centers During COVID-19

Noble Systems

VoIP via home broadband along with a VPN connection to the corporate network will provide secure access to enterprise applications such as CRM, workforce engagement, analytics, and gamification systems. Cloud-based contact centers allow for remote configuration so that agents can work from home.

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Contact Centers? Say Hello to 2019

Fonolo

This is a great story to follow because the two companies are so different – Twilio, the freshly IPO’d Silicon Valley darling, vs. Vonage, which is on its third incarnation (first a consumer-VoIP company, then a UC play, and now an enterprise communication roll up). What’s Inside: Gamification in the Contact Center.

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Top 10 Call Center Software Features for 2021

Calltools

Gamification. Gamification is the implementation of game mechanics as a way to increase employees’ motivation. With a high-quality VoIP headset, CTI works perfectly. For instance, it can identify the context of the conversation and use that data in the future to provide even better solutions.

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What’s the Best Call Center Software for Your Business?

Talkdesk

VoIP technologies will need to be housed in the cloud. The most advanced software even lends itself to gamification. Do you have a preference for on-premise vs. cloud-based call center software? What kind of physical technology best suits your business? On-premise software will require designated space and IT specialists for upkeep.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Ensure your network is built to spec for VoIP and CCaaS solutions. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. Certifying numbers also ensure your efforts are not being blocked by labels. Not factoring in voice quality: Get the tech team involved from the start.