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Questions That Increase Coaching Effectiveness

Integrity Solutions

Without question, retaining top talent today requires investing in making great managers. They are the key to employee engagement, satisfaction and retention. Manager behavior is a large driver of people leaving — or staying at — companies. Why does a coaching culture matter? Trust in leaders.

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6 Ways to Translate Company Values into Employee Engagement

COPC

High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success. These values then become woven into every aspect of the organization and from all levels of management. . Employee Engagement Research, Global Report.

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GUEST POST: Keeping Employees Engaged and Empowered

COPC

We think employee engagement and empowerment go a long way in making that happen. The feedback from contact center staff in the COPC US Employee Engagement Research Report supports that notion. . From recruitment to retirement, we do everything we can to keep our employees engaged and empowered at Harte Hanks.

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Great Sales Managers Have to Be Great Coaches

Integrity Solutions

Great sales managers are required to become great coaches. Great sales managers know that everyone in their organization takes a cue from them. In many sales organizations, managers who rise up through the ranks view themselves as “super reps”—but they would do better to become super coaches instead.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition. How proper coaching can reduce agent burnout.

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Boost Employee Engagement by Creating a Coaching Culture Where your Agents Thrive

SharpenCX

Agents are calling out to you, escalating calls with upset customers who will only speak with the manager. The post Boost Employee Engagement by Creating a Coaching Culture Where your Agents Thrive appeared first on Sharpen Contact Center Software. You’ve got an inbox full of unread emails.

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5 Teams Coca-Cola Created That Blows the Top Off Employee Engagement

CX Global Media

Contact centers are built on processes and systems that need to be managed and led. Because of the rapid pace of work and unforgiving workloads that come, they need to be effective and high-caliber, including employee engagement. Because you always hear that people leave their manager or other people and not just a company.

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The Number One Factor in Your Contact Center’s Success

Speaker: Jim Rembach, President of Call Center Coach

Join us for this insightful webinar with Jim Rembach, President at Call Center Coach, and learn about the one fundamental shift that will drastically improve your contact center's success and open you up to a whole new world of possibilities! You will also learn: The single most profound finding ever on employee engagement.