ShepHyken
DECEMBER 3, 2021
In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Net Promoter Score (NPS) — Establishing baseline ratings and gathering key customer feedback .
GetFeedback
APRIL 29, 2019
Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text. Phone support feedback. Purchase feedback.
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Russel Lolacher
APRIL 5, 2021
Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Understand that your audience is interested in your subject matter and really want to talk to you about it, whether it’s their opinion, their feedback, their research, etc.
Playvox
OCTOBER 18, 2022
Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home. In the end, bringing employees back is a risky move. How to Make Remote Work a Win-Win Situation.
Integrity Solutions
JULY 22, 2021
Historically, a coach was a horse-drawn carriage that transported important people from where they were to where they wanted to be. For example: You may have high Values, but see coaching as only providing corrective feedback. We often associate “coach” with a sports analogy. Isn’t that what you want to do when coaching?
The Petrova Experience
APRIL 3, 2024
It provides leadership and frontline employees with the resources, skills, and autonomy to deliver the experiences your customers expect and deserve. Our clients have reported radical changes in behavior, employee engagement, and customer satisfaction. The internal and external impact of training cannot be overstated.
Calabrio
OCTOBER 19, 2022
These additional learning opportunities were a big hit, and we loved all the feedback from our customers about them. This also demonstrated that even in the face of an unexpected hurricane, we were able to find a way to pivot and create an opportunity for further engagement. Support Is Truly 24/7/365.
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