NobelBiz

JUNE 19, 2023

As businesses, we need to harness this culture of immediate responses to elevate customer service levels. This enables them to identify areas for improvement and provide timely feedback and coaching to agents. This process helps in identifying areas of improvement and facilitating effective coaching.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Helpware

AUGUST 28, 2018

Customer service is one of the toughest jobs out there. To be good at customer service , one must be able to put their own needs aside for their working hours and be able to concentrate fully on other people. Great customer service representatives make use excellent customer service skills for success.

Customer Service 43

Customer Service Scripts Benchmark Government 43

Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service 58

Customer Service Banking Education Scripts 58

GetFeedback

AUGUST 14, 2019

If we know 80% of our customers surveyed selected very satisfied or somewhat satisfied , we also know 20% of those who responded did not consider themselves satisfied. Flip the script on your results and use that as a motivator. Goal 2: Coach employees. Understand your customer expectations. FREE TOOL: CSAT CALCULATOR .

Metrics 109

Metrics Journey mapping Surveys Feedback 109

JustCall

DECEMBER 10, 2020

As Jamie Sheepway, the Director of Service & Coaching at ShopPros believes, "When it comes to training in a call-center environment, there must be a step by step process. Day 3 is practicing the scripts on the phones by calling me or my team. You can thus optimize the workshops or trainings for the newly joined agents.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

360Connext

FEBRUARY 12, 2018

Well, here are a few ways their lack of learning might negatively impact their customer’s experience. Off the top of my head… Have you ever felt like you had to educate a customer service agent or salesperson when you were the customer? In fact, now I’m offering coaching for leaders, too.

Education 88

Education Healthcare Scripts Customer centricity 88

JustCall

DECEMBER 1, 2022

Work from home call centers can: Increase the availability of the company’s inbound customer service work from home and make it 24/7 for your operations Provide better overall inbound customer service work from home for customers Enjoy the possibility and flexibility of temporary hires for the high season.

Call Center 52

Call Center Management Agent burnout Scripts 52

Fonolo

JUNE 17, 2015

Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. If there’s one thing any coach or contact center manager will agree with, it’s that the best type of call center training is hands-on. Mentoring or coaching.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Branch Mesenger

MAY 29, 2018

Jeanne Bliss, author of "Would You Do That To Your Mother" joined us to explain how these important maternal lessons can help positively shape your customer service and empower frontline employees. For a customer service and experience book, this is a super interesting title. The importance of empathy.

Chief Customer Officer 67

Chief Customer Officer Personalization Customer Service Call Center 67

Balto

NOVEMBER 28, 2023

Once the root causes behind low scores are identified, decision-makers within a contact center can start implementing personalized coaching sessions for agents to overcome their weaknesses and improve their performance in different customer interactions.

Quality management 52

Quality management Call Center Management Contact Center 52