Coaching Customer Experience Exercises Scripts 
Global Response
MARCH 27, 2024
An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Ready to perfect your CX?
JustCall
MARCH 22, 2022
It involves continuous efforts to coach and better sales teams. Sales coaching plays a key role in raising a high-performing team of sales representatives. But statistics show that with excellent sales coaching, sales teams can attain 91% attainment of sales quota. So, are you tapping into coaching for your sales reps?
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Fonolo
APRIL 15, 2020
There’s always a script — a basic list of questions or responses to customers who have issues. Managers and business owners spend countless hours analyzing data and/or speaking with customers to be able to produce at least that: a script. Coaching builds confidence and as a manager, it’s your job to do that.
DMG Consulting
AUGUST 10, 2023
These capabilities can help agents enhance and grow relationships with customers by suggesting upsells or new products. Real-time guidance and NBA tools give agents the insights they need to elevate each customer interaction from an information-gathering and delivery exercise to a problem-solving and relationship-building session.
Fonolo
SEPTEMBER 30, 2022
While product knowledge, scripts, and protocols are important parts of training your agents, neglecting call center soft skills can affect your call center’s performance. Add hold time to the mix , and your agents may find themselves locked in a conversation with an irate customer. Are soft skills a weak spot for your call center team?
Toister Performance Solutions
FEBRUARY 20, 2020
Contact center leaders should monitor all channels, coach agents on their performance, and identify trends. Empower agents equally If a customer emails your company, will they get the same level of service as if they chatted or contacted you via social media? They’re encumbered by strict rules and onerous scripts.
SharpenCX
NOVEMBER 5, 2020
I take my daily vitamins, do my breathing exercises, and go for a walk outside every day. Putting in the time to coach and train your team ensures you stop bad agent habits in their tracks. With so much to do, it’s tough to find the headspace, let alone the time, to think through how to coach your agents regularly.
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