VocalCom

MAY 29, 2017

Here are five essential tips for measuring customer satisfaction globally. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Abandon rate 48

Abandon rate Contact center software Average Handle Time Contact Center 48

NobelBiz

JANUARY 10, 2022

When an asset completes the action you desired by contacting them: subscribing to a new service, responding to the satisfaction survey, or clicking on the link to the landing page contained in the SMS, for example. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “

CRM 52

CRM Contact Center Contact center software contact center solutions 52

VocalCom

MAY 8, 2017

Here are five tips for improving customer retention that every brand should note. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer retention 48

Customer retention Contact center software Average Handle Time Surveys 48

VocalCom

APRIL 2, 2018

A Google study found that 59% of respondents prefer to call a business rather than make contact online with the hope of getting a quick answer. As your company optimizes its omnichannel strategy, be sure to follow these six tips for satisfying your customers on the voice channel. Furthermore, 57% simply wish to talk to a real person.

Interactive Voice Response 48

Interactive Voice Response Contact center software Average Handle Time Self service 48

VocalCom

MAY 15, 2017

For this reason, average handling time, or AHT, is often considered an important metric to measure in the contact center, as agents strive to offer great customer service while keeping their interactions as short as possible. Here are seven essential tips that enable brands to reduce AHT without compromising quality customer service.

Average Handle Time 48

Average Handle Time Interactive Voice Response CRM Contact center software 48

VocalCom

JULY 3, 2017

Here are seven tips for training call center agents effectively. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

VocalCom

OCTOBER 9, 2017

To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. The post 5 Tips for Driving Sales Agent Success appeared first on Vocalcom Blog.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. The post 5 Tips for Driving Sales Agent Success appeared first on Vocalcom Blog.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

JUNE 19, 2017

Here are six tips for optimizing the live chat experience for increased sales and customer satisfaction. To deliver the very best in customer service, learn about Vocalcom, a global leader in c loud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 48

Contact center software Analytics Wait times Contact Center 48

NobelBiz

MARCH 29, 2022

It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

VocalCom

MARCH 12, 2018

Agent empowerment is equally essential, and that means giving agents a voice when establishing contact center practices. Here are five tips for empowering contact center agents to offer the best customer service possible. The post How to Empower Contact Center Agents appeared first on Vocalcom Blog.

Contact Center 91

Contact Center Agent Empowerment Interactive Voice Response Contact center software 91

VocalCom

FEBRUARY 27, 2018

Here are five tips for optimizing the use of chatbots in your customer service strategy. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

VocalCom

JUNE 18, 2018

If offering live agent support at all times is not possible for your brand, these six tips will help you deliver exceptional 24/7 service that your customers will love. According to a recent study by West Unified Communications Services, 74% of the customers surveyed were frustrated that service was only available during business hours.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

JUNE 11, 2018

To boost your NPS and turn your customers into loyal brand advocates, consider these five tips. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 48

Contact center software Average Handle Time Interactive Voice Response Surveys 48

VocalCom

MAY 28, 2018

Here are five tips for addressing customers’ emotions to ensure quality experiences at every step of their journey. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Experience 48

Customer Experience Journey mapping Contact center software Customer emotions 48

VocalCom

NOVEMBER 6, 2017

Do they have tips for best practices? To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Are certain channels understaffed?

Customer Service 48

Customer Service Contact center software Contact Center Interactive Voice Response 48

VocalCom

APRIL 16, 2018

Here are five tips to consider. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Create engaging and personalized content.

Surveys 48

Surveys Contact center software Airlines Feedback 48

VocalCom

JUNE 5, 2017

With our modern need for quick and efficient customer service, call scripts are essential tools for contact center agents. They can enrich customer service interactions and help them progress faster by offering agents detailed answers and communication tips to better satisfy customers.

Scripts 48

Scripts Contact center software Contact Center Interactive Voice Response 48

VocalCom

OCTOBER 31, 2017

To build strong customer relationships and drive brand success, it’s time to consider these six tips. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Personalization 48

Personalization Contact center software Contact Center Customer effort 48

VocalCom

JANUARY 29, 2018

Here are five tips for achieving first contact resolution and truly satisfying your customers. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 88

Contact center software Scripts Contact Center Feedback 88

VocalCom

MAY 1, 2017

Here are five essential tips for telemarketing success every sales agent should know. To deliver the very best in sales and customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48