TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Follow on LinkedIn John R. of podcasts worldwide.
Robert Davis
AUGUST 13, 2019
Davis and Associates to bring modern consulting practices and state-of-the-art omnichannel contact center technology to midsize and enterprise organizations. Bright Pattern , the leading provider of omnichannel contact center software, today announces its partnership with Robert C. Bright Pattern partners with Robert C.
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Noble Systems
MARCH 20, 2020
Most cloud contact center solutions will be able to provide remote configuration with a web-based agent desktop and web-based system management and configuration. Competitions can be set based on your KPIs and motivating your contact center consultants to constantly improve on these targets.
Cisco - Contact Center
SEPTEMBER 17, 2020
This month, we’re introducing enhancements to Webex Experience Management , our cloud-based AI/ML powered experience management solution, that helps businesses understand their customer journeys across all touchpoints in the organization, so they can make improvements resulting in higher customer satisfaction and lower churn.
NobelBiz
NOVEMBER 27, 2023
This information facilitates performance analysis, accountability, and targeted training and coaching for agents. This helps identify high-performing agents, and areas for improvement, and enables targeted training or coaching to enhance overall performance. Want to learn more?
SharpenCX
MAY 11, 2021
We asked customer experience leaders and consultants to weigh in on the challenges they’ve seen with work from home call centers. Supervisors should have 1:1 touch bases with agents everyday including one 30-60 minute video QA coaching session and one 15 minute video checking ‘their pulse.’ How are they doing and how you can help?
Fonolo
DECEMBER 15, 2020
In 2021, leaders must continue to find better ways to manage and coach their distributed teams, which will require reliable, real-time analytics.”. The State of the Contact Center 2020. The other big trend that will continue in 2021 is the rise of cloud contact centers to support remote agents.
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