Chief Customer Officer Journey mapping Meeting Sales 
Totango
NOVEMBER 3, 2022
In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.
Horizon CX
JUNE 10, 2022
The customer journey map (CJM) is a useful and crucial tool to help businesses uncover and visualize the experience their customers have when interacting with the brand from the customer’s point of view. That last underlined phrase underscores the criticality and validity of the customer journey.
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Taylor Reach Group
MARCH 10, 2020
Over the past number of years, the customer experience (otherwise known as “CX”) has become a profession unto itself. Roles like Chief Customer Officer, Customer Experience Director, Manager, Customer Success have been popping up. It seems like customers have a voice louder than ever before.
GetFeedback
JANUARY 19, 2020
Output from Advisor council meeting. Customer service agent notes and messages. Text from sales team interactions. . So, when developing your VoC strategy, think about how to collect survey data at each touchpoint and what other data can be used to build a more complete picture of your customers’ “voice.”. purchasing). .
Maru Group
FEBRUARY 19, 2020
Customers are ready to engage in saving energy, but it needs to be on their terms. So, how can utility providers succeed at meeting energy consumers’ needs into the next decade? Focus on Customer Centricity and Becoming Agile. Electric vehicle sales increased by 81% in the US from 2017 to 2018.
Amity
MAY 22, 2016
Before you begin, you need to have a plan in place to bring customer success to its full potential. This includes your vision, goals, customer data, metrics, timetable, journey map etc. Customer success doesn’t just happen. A number of CEOs have walked in the shoes of their customers.
Answer Dash
APRIL 16, 2019
Clarity is created by reframing corporate objectives in this way: To meet our customers’ expectations for X, our financial stretch goal is Y. This provides customer experience context. Meeting or exceeding expectations is the prerequisite for attracting and keeping customers and expanding their lifetime value.
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