ClientSuccess

NOVEMBER 2, 2020

Featuring real-world CSMs with real-world challenges, CSM From the Trenches offers a case study-like look at customer issues and presents an actionable solution to these common situations. The 2020 Customer Success Trends Toolkit. Here are some additional resources from ClientSuccess : The Customer Success Webinar Series.

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Chief Customer Officer SaaS Education Best practices 70

PeopleMetrics

MAY 4, 2017

Journey mapping helps you develop empathy for customers so you can build a better experience for them. According to Jeanne Bliss in Chief Customer Officer 2.0 : “A journey framework even in its simplest form, when used with consistency, provides rigor to understand where the priorities in customers’ lives are.

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Journey mapping Banking Chief Customer Officer Customer centricity 91

Squelch

MAY 17, 2019

Conversations, Connections, and Customer Service In a session titled “Conversations, Connections, and Customer Service,” Bumble’s Head of Creative Erin Foster explained that companies are in a particularly vulnerable position today because of customers’ ability to post anything about your company online.

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Chief Customer Officer Best practices Feedback Marketing 40

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Ashvin Vaidyanathan , Chief Customer Officer , Gainsight . Customer Success Resource.

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Chief Customer Officer Sales Customer centricity SaaS 80

Kayako

JUNE 9, 2016

Jeanne Bliss’s road map to Chief Customer Officer (CCO) is an invaluable resource for anyone looking to progress in the support industry. Some of the responsibilities the Chief Customer Officer aims to take on are: Engage the organization in managing customer relationships, revenue, and profit.

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Customer Support Chief Customer Officer Management Benchmark 49

Kayako

JUNE 9, 2016

Jeanne Bliss’s road map to Chief Customer Officer (CCO) is an invaluable resource for anyone looking to progress in the support industry. Some of the responsibilities the Chief Customer Officer aims to take on are: Engage the organization in managing customer relationships, revenue, and profit.

Customer Support 48

Customer Support Chief Customer Officer Management Benchmark 48

CX Journey

JULY 18, 2017

What advice is there for future customer experience executives? Those are just some of the questions addressed in an eBook I wrote - and GMC Software released - about six weeks ago. The response has been overwhelming, and the feedback has been quite generous and thoughtful. And during a recent podcast with GMC Software.

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Customer Experience Feedback Sales Chief Customer Officer 44