Preparing Your Contact Center for the Age of Virtual Agents
Taylor Reach Group
JUNE 9, 2020
COVID-19 is making clear to US companies and other firms around the world the need for better cost management in the midst of uncertainty. These past few months, we’ve watched contact centers turn to backup plans C and D as work schedules were impacted by stay-at-home orders or their agents’ refusal to go in because of the pandemic.
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