The Power of Email and Chat: Connect Your CX Support Strategy to Multichannel Conversations
Netomi
OCTOBER 21, 2022
Chat, it seems, has emerged as the shiny new avenue for support, especially in the world of chatbots and AI, and email has fallen to the wayside. There is room for both, and here’s why – and how – a strong customer support strategy should include email, and seamlessly connect multichannel conversations.
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