What’s the Difference between Omnichannel and Multichannel Customer Care, and Why Does It Matter?
Working Solutions
MARCH 16, 2023
Creating a superior customer experience is no small challenge. With a dizzying variety of consumer technologies, customers are now interacting with businesses on dozens of communications channels. Engaging with them on each of these channels—and doing so in a seamless and efficient manner—is an essential goal. But why is […]
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