Case Study Customer Care Customer Service Self service 
Global Response
FEBRUARY 26, 2024
In today’s world, customers expect not only excellent products but also excellent service. Quality customer service matters; just look at the numbers: 83% of customers are more loyal to businesses that respond to and resolve their complaints. So just what is high-quality customer service?
CSM Magazine
MARCH 13, 2024
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. Overall, the enhancements empowered customers to engage with the brand on their channel of choice – whether self-service, email, web or chat.
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ConvergeOne
APRIL 20, 2021
Harvard Business Review published an article on “Reinventing Customer Service,” and I believe they—and one of our customers—are onto something. For years, I’ve been speaking and writing about the transformation of agents that needs to (and, in some cases, is) taking place in the contact center. Technology.
ConvergeOne
APRIL 20, 2021
Harvard Business Review published an article on “Reinventing Customer Service,” and I believe they—and one of our customers—are onto something. For years, I’ve been speaking and writing about the transformation of agents that needs to (and, in some cases, is) taking place in the contact center. Technology.
CSM Magazine
OCTOBER 5, 2020
Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. In celebration of our 10th anniversary, we are bringing our most senior line-up yet.
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.
ShepHyken
NOVEMBER 20, 2017
Each week I read a number of customer service articles from various online resources. A case study by Idaho Central Union by Avinash Bhaisa . Omoto) Quite a few organizations, even today, consider customer experience as a tertiary function. My Comment: AI fueled customer service is under a microscope.
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